Using Call Park

Call park allows phone users to place a call on hold and let another phone user resume the call from any phone or Zoom client. After parking a call, Zoom Phone generates a retrieval code. Any other phone user can use the retrieval code to resume the call.

Question

How can I place a call on park and how can someone resume the parked call? 

Overview

How to park a call (desktop client or mobile app)

1. Sign in to the Zoom desktop client or mobile app.
2. Make or receive a call.
3. Click or tap More using the in-call controls.
4. Click or tap Park.
   You will see a notification with the 3-digit retrieval code (preceded by *). You will not hear an audio prompt stating the retrieval code.
   The call will be parked and the other call participant will be placed on hold.
   Note: The call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls.
5. Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.
6. If you didn't catch the retrieval code in time, you can view it by going to the Zoom App - Phone - Lines
7. Under Parked is where you will see the call with the retrieval code  
   Note: You can resume the parked call and place it back to the same 3-digit retrieval code. The call will be parked back to the same 3-digit retrieval code within a call duration of 30 seconds, otherwise the retrieval code will be released. You can contact Zoom to request a change to the default reserve time of 30 seconds.

How to park a call (desk phone)

Yealink T4 or T5 series

1. Make or receive a call.
2. Press or tap Park.
   An audio prompt will announce the 3-digit retrieval code (preceded by *). The call will be parked and the other call participant will be placed on hold.
   Note: The call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls.
3. Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.

How to resume a parked call

After a call is parked, any phone user with the retrieval code can follow these steps to resume the call.

Note: The device or client using the retrieval code must belong to the same site as the phone user that parked the call.

1. Access the dial pad using one of the following platforms. Follow these links for more information:
   • Desktop client, mobile app, or Zoom PWA.
   • Any supported desk phone
     See the quick start guides for Polycom or Yealink
2. Dial and call the retrieval code. Make sure to dial star (*) before the code; for example, *801.
   You will answer the parked call. If you aren't the correct person to answer the call, park the call again or transfer the call.
   Note: You can resume the parked call and place it back to the same 3-digit retrieval code. The call will be parked back to the same 3-digit retrieval code within a call duration of 30 seconds, otherwise the retrieval code will be released. You can contact Zoom to request a change to the default reserve time of 30 seconds.