Forgetting the eduroam Wi-Fi Network

Fix eduroam connection errors by forgetting the saved network on your device, then use the Connecting to eduroam Wi-Fi guide to reconnect.

Overview

Forgetting a saved Wi-Fi network removes old settings that can cause connection errors. This is often the fastest way to fix password or network authentication errors when reconnecting to eduroam.

When to use this: Your device previously connected to eduroam and now fails to join or keeps asking for a password, or you recently changed your StarID password.

Note: State-owned university computers are centrally managed. Do not use these steps on a state-owned device—contact the IT Solutions Center instead.

Before you Begin

• Forgetting a network removes its saved settings; you’ll reconnect afterward.
• Have your StarID credentials ready to set eduroam back up.

Android

1. Open Settings → Connections (or Network & internet).
2. Tap Wi-Fi.
3. Press and hold eduroam (or tap the gear icon).
4. Tap Forget.

Chromebook

• Follow Google’s guide “Manage Wi-Fi networks” and see the section Forget a network (google.com).

iPhone / iPad / Mac

• Follow Apple’s guide “How to forget a Wi-Fi network” (apple.com).

Windows

1. Open Start → Settings.
2. Go to Network & Internet → Wi-Fi.
3. Click Manage known networks.
4. Find eduroam and click Forget.

After you Forget the Network

Reconnect using our step-by-step guide: Connecting to eduroam Wi-Fi. Open the article, choose your device (Windows, iPhone/iPad, Android, Chromebook, Linux), and follow the instructions to set up eduroam again.

Still Need Help?

Visit the IT Solutions Center page to view current hours, locations, and contact information.