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Issue Description
User account is locked out after attempting to sign into it. This usually happens after someone changes their password but their old password is still saved somewhere on their machine or they forget their password and attempt to login multiple times with the incorrect password.
Possible Causes
- Accounts generally get locked automatically if there are three or more incorrect log in attempts using your CAMPUS username and password.
Resolution
If your account keeps getting locked out, follow these steps to unlocking it:
Table of Contents
Clear User Passwords:
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Select the Windows Start button in the lower‑left corner of the screen.
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Type Manage Network in the search bar.
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Select Manage Network Passwords from the search results.
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Review the entries listed under both Web Credentials and Windows Credentials.
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If you find a credential you want to update or remove:
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Select the expand arrow next to the credential name.
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Choose Edit to update the password, or Remove to delete the saved credential.
Clear MavDISK Mapping:
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Select the Windows Start button in the lower‑left corner of the screen.
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Type This PC in the search bar, then select This PC from the results.
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Scroll to the Network Locations section.
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Right‑click the mapped drive connected to MavDISK.
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Select Disconnect from the menu.
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Repeat these steps if you also have mapped drives for your Department or MSU storage
Clear MavPRINT Connection:
Windows:
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Select the Windows Start button in the lower‑left corner of the screen.
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Type Printers & scanners in the search bar, then select Printers & scanners from the results.
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In the list of installed printers, locate each MavPRINT print queue (for example, MavPRINTBW or MavPRINTColor).
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Select the printer you want to remove.
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Choose Remove device.
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Repeat these steps for all MavPRINT queues.
Mac:
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Open System Preferences from the Dock or the Apple menu.
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Select Users & Groups.
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In the left panel, select your user account name.
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Choose Change Password.
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Enter your current password, then enter and verify your new password.
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Select Change Password to save your changes.
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Restart your computer.
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After restarting, you should be able to use MavPRINT again.
Clear MavNet-Encrytped Windows:
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Select the Windows Start button in the lower‑left corner of the screen.
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Type Wi‑Fi in the search bar, then select Wi‑Fi settings from the results.
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Select Manage known networks.
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Find MavNet‑Encrypted in the list and select it.
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Choose Forget to remove the saved connection.
Notes
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It is best practice to forget any Wi‑Fi networks you no longer use or do not recognize.
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Going forward, you should connect to eduroam for the most secure and reliable wireless access.
Clear MavNet-Encrypted Mac:
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Open Finder from the Dock.
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In the top menu bar, select Go.
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From the drop‑down menu, choose Utilities.
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In the Utilities window, open Keychain Access.
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In Keychain Access, locate MavNet‑Encrypted in the list of saved items.
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Select MavNet‑Encrypted, then press the Delete key.
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When prompted, confirm by selecting Delete.
Notes
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It is best practice to remove any saved Wi‑Fi networks you no longer use or do not recognize.
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Going forward, you should connect to eduroam for secure and reliable wireless access.
Clear Saved Passwords Microsoft Edge:
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Open Microsoft Edge.
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Select the Settings and more menu (the three‑dot button in the upper‑right corner).
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Choose Settings.
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Make sure you are in the Profiles section.
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In the right pane, select Passwords.
Delete Saved Passwords
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Under the Saved passwords list, look for any entries associated with mnsu.edu.
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Select the entry you want to remove.
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Choose Delete.
Edit Saved Passwords
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In the Saved passwords list, locate each mnsu.edu entry.
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For each entry, select the More options button (the three‑dot icon) next to the password.
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Choose Edit.
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When prompted, enter the password you use to sign in to Windows, then select OK.
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Update the password field with your new password.
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Select Done.
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Repeat
Clear Saved Passwords From Mozilla Firefox:
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Open Mozilla Firefox.
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Select the Application Menu (the three‑line button in the upper‑right corner).
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Choose Passwords.
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In the list of saved logins, locate all entries associated with mnsu.edu.
Delete Saved Passwords
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Select the mnsu.edu entry from the left‑side list.
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Choose Remove.
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When prompted, select Remove again to confirm.
Edit Saved Passwords
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Select the mnsu.edu entry from the left‑side list.
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Choose Edit.
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Update the Password field and verify that the Username is correct.
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Select Save Changes.
Clear Saved Passwords From Google Chrome:
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Open Google Chrome.
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Select the More options menu (the three‑dot button in the upper‑right corner).
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Choose Settings.
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In the left‑side menu, select Autofill.
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In the center panel, choose Passwords.
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Under the Saved passwords section, locate all entries associated with mnsu.edu.
Delete Saved Passwords
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Select the More actions button (the three‑dot icon) next to the password you want to remove.
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Choose Remove.
Edit Saved Passwords
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Select the More actions button (the three‑dot icon) next to the password you want to edit.
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Choose Edit.
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When prompted, enter the password you use to sign in to Windows, then select OK.
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Update the Password field and verify that the Username is correct.
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Select Save.
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Repeat these steps for any additional mnsu.edu accounts.
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