SERVICE CATEGORIES
CRM Shared Services
IT Solutions will provide clients with implementation, administrative, and configuration support for current and new implementations of the Oracle, SalesForce, and Campus Management CRM tools. The service provider will work with clients through their implementation projects alongside the appropriate vendor and provide ongoing support in partnership with local institutional stakeholders to ensure goals are met, and provide ongoing administrative duties outlined below.
This service is intended to provide a partnership relationship between the Minnesota State Mankato and the client institution to help ensure a robust and successful CRM implementation, utilization and value. Our intention is to provide administrative and consultation services in augmentation to local resources to help realize those goals together.
- Benefits Reduced Operational Costs: Leveraging shared resources eliminates the need to employ full-time staff in areas including administration, training, development and integration.
- Expertise: We will provide staff with in-depth training in the supported CRM platforms as well as related methodologies and frameworks.
- Shared Knowledge: Institutions benefit from having access to resources who have developed best practices generated from supporting multiple institutions and CRM platforms.
- Continuity of Service: Eliminates the risk of gaps in service and operations due to staff turnover.
- Personalized Training and Support: Compared to vendor services, shared resources possess a deeper familiarity with Minnesota State institutions allowing them to provide customized training and tailored support offerings.
Online Orientation
Online orientation is a software as a service tool provided to Minnesota State institutions, hosted by Minnesota State University, Mankato. The orientation system will have customizable formatting adhering to the customer’s marketing standards with a playlist of slides that are unique to the customer university. A customized administrative content management system will also be included.
New service setup includes:
- Content setup
- Customized Orientation Design
- Content Management System
Hosting Service includes:
- Dedicated URL for online orientation
- Dedicated server space
- Ongoing support
Ongoing support and maintenance includes:
- System wide feature request
- Backlog items and bug fixes
- Support and troubleshooting