2023 Campus Telecommunications Upgrade

About the Project

The University's current Cisco phone system reaches end-of-life in 2023 and these phones are no longer cost-effective, are not supported from the vendor, and are not up to date with modern technology. Starting in 2023, a new phone system will be implemented across the University. IT Solutions is currently exploring phone options that provide enhanced features and lower costs.

Zoom Phone (Recommended New System)

Zoom Phone is a VoIP (Voice over Internet Protocol) phone system with unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and seamless app integrations. Zoom Phone is currently the top recommendation for the University's new phone system because it fits University needs, offers new features, and lowers costs.

Top features include:

  • Flexible! Available via multiple devices on or off campus
  • Utilizes the same Zoom app and interface you're already used to
  • Texting with University number
  • Better safety features with enhanced location accuracy
  • Lowers costs for the University
  • And more

Video Info Session & Equipment Demo

In this video, learn about the project and see the benefits of Zoom Phone in action.

Watch on YouTube


Why are we upgrading to a new phone system? 

The last major phone system upgrade on campus was over 15 years ago. This system is no longer cost-effective, is not supported by the vendor, and is not up to date with modern technology. 

When will the upgrade happen?

Research and pilot programs are wrapping up this fall followed by a public feedback phase. We plan to begin gradually implementing the upgrade across campus during spring 2023. 

What does this mean for me? 

You'll enjoy more flexibility and new features with the optional ability to access your phone on many devices through the Zoom app you’re already used to. There will be change, but IT Solutions is here for you. We know there are many different types of use cases. We’ll continue to work with individual groups to design the best solution and provide resources and training.  

Submit feedback on Zoom Phone


Submit a Ticket

Related Articles (8)

This article is intended for faculty and staff to change the default ringtone on your University Zoom Phone App
Use this article to change your name on zoom.
How to Enable/Disable DO NOT DISTURB on your Zoom Phone, or Yealink Desktop
If you have a desk phone that supports multiple line keys, you can customize your line keys displayed on the desk phone. This is useful if you have multiple direct numbers or shared lines.
Use this article to change your primary number for your Zoom Phone if you are linked to more than one phone number.
This article will walk you through how to make and receive calls on the Zoom Phone from all platforms.
How to send an SMS using zoom phone (Not for student zoom accounts).
How to reset your Zoom phone voicemail pin


Service Offering Id: 28
Thu 10/13/22 9:56 AM
Wed 11/30/22 2:45 PM