Overview
This article will show faculty and staff with permissions how to view case comments and updates.
Cases are an electronic case file where staff can coordinate for a single student across departments. Open and closed Cases are stored on the student’s profile page, the Cases page, and in the Reporting section of the platform. Cases provide staff and faculty with permissions to electronically coordinate and collaborate on student follow-up as a result of an issued alert.
Note: As of Fall 25 MavCONNECT has been rebranded as Navigate360.
Both names refer to to the same system which was implemented in Fall 2023 and took the place of our Starfish-based system.
Faculty and staff may continue to use "MavCONNECT" when referring to the system; however, know that MavCONNECT and Navigate360 mean the same thing and refer to the same system.
How to Find Cases and View Case Comments
1. Open / log into Navigate360.
2. Looking at the guide bar on the left hand side of the screen, click on the cases icon (folder or file icon). (If you do not see the following icon, you likely do not have permissions to view cases. Email navigate360@mnsu.edu for more information or to discuss access.)
3. Using the status filter, determine whether or not you want to look at open or closed cases (see screenshot below).
a. With the current Navigate360 setup offered by EAB, it's not possible view open and closed cases simultaneously. You must go back and manually adjust the status filter to view open and closed cases separately.
4. In the opened by filter, type in your name until it becomes an option and then click on it. You can also utilize the My Students Only check box.
5. Click Apply Filters.
The screen should populate with all of the cases opened in your name that are either open or closed (depending on your selection in the status filter).
6. Click on the three bars icon on the left hand side next to the case you wish to view or update. From there, you will receive a drop down menu of options to manage the case. Click View/Manage Case to receive a full screen view. You can also open the case by clicking the case ID number.
7. From the manage case screen, you now have multiple options and capabilities.
a. Receive a quick list of actions by clicking the Quick Actions button in the top left hand side of the screen.
b. Receive notifications on the case by clicking the Follow button with the bell icon on the top left hand side of the screen
c. Edit case details, including case assignees and details, by clicking the Edit Details button with the pencil on the top right of the screen.
d. View case comments and add a comment by clicking the Add Comment button with the plus sign on the middle left hand side of the screen.
e. Upload relevant documents for the case by clicking the Upload Documents button with the plus sign on the bottom right hand side of the screen.
f. View linked cases.
Still Need Help?
For Navigate360 staff system questions or issues, email navigate360@mnsu.edu or contact the Office of Student Success.