Overview
Alerts (e.g. concerns, referrals, kudos) are used to draw attention to or support a student. Alerts can be issued throughout the platform, including your staff or professor homepage, a student’s profile page, the Advanced Search, and through Progress Reports. Alerts are viewed primarily on the student’s profile page, Professor Home, and in the Reporting section of the platform. Most alerts and/or referrals raised for students will create a Case that staff members across departments (e.g., financial aid advising, tutoring, counseling) can use to coordinate and collaborate on the follow up with the student. Cases create a formalized next step for action or intervention on the issued Alert.
NOTE: Alert comments are only viewable to students in Navigate360 when raised as part of a progress report. All other comments become part of a student's record and can be shared with students by individuals connected to them and that have permissions to view alerts. The decision to automatically open Cases for certain Alerts is decided by the Navigate360 administration team and Advisory Team. Only faculty or staff with appropriate permissions have access to view or manage Cases.
Issuing an Alert from Student Profile
1. Locate the student you want to share feedback on by searching for them via the upper search bar or finding them on your Professor Home Screen>Students in My Class.
2. Click on the student’s name to select the student.
3. While on the student profile, on the right-hand side of the page, click Issue an Alert
4. This opens the Issue Alert Screen.
- Alert/Referral Reason: Select at least one reason for issuing this alert/referral. Alert reasons are configured by Navigate360 administrators. Information on each reason/alert/referral/kudo is available at the end of this article.
- Association with Specific Course: Select a course from the list if the alert is associated with a specific course the student is currently enrolled in. **It is critical we have this information for the alert reasons of Course Progress Concerns/Currently Failing a Course. Without this data, students will not know what class they are receiving feedback without talking with a campus contact.**
- Additional Comments: Enter comments in this box. Staff and faculty with permission can view the alert and its comments. There is no character limit to this field. NOTE: Alert comments are only directly viewable to students in Navigate360 when raised as part of a progress report.
- At the bottom of this pop-up, the system will provide the process (next steps) the alert will take.
Alert/Referral Frequently Asked Questions
What happens when I raise an alert/referral?
Students receive an automated email notification when most alerts/referrals have been issued for them. The notification will let them know the expected steps they should take and provide additional information, as required. In some situations, staff can be notified as well when the alert/referral has been issued and will also follow up with the student to check-in.
Can I see the alerts I raise as a faculty member?
Yes! Go to your Professor Home Screen and scroll down to the “My Issued Alerts” area.
You won’t see many details regarding the alert/case on this screen, but can at least track what has been submitted and when.
Still Need Help?
For Navigate360 staff system questions or issues, email navigate360@mnsu.edu or contact the Office of Student Success.