Navigate360: Faculty/Staff - Campus Hub Referral Guide

Overview

This article will provide guidance on how to raise a referral to the Campus Hub using the "Issue an Alert" function within Navigate360 Staff. Only users with a certain permissions will be able to raise this referral. Assigned Advisors and Professional Academic Advisors as well as most student support staff areas (e.g. KIC, SSS/TRIO, MSP, DEI, Peer Financial Coaches) do have permissions to raise this alert. If you feel you should have access to this Referral alert and do not see it, please email navigate360@mnsu.edu and indicate your interest in receiving access to this alert.

Note: as of Fall 2025, MavCONNECT is now Navigate360. This is a name change only. Both names refer to the same system.

In Spring 2025, The Student Success Department's Navigate360 App Admin team partnered with the Campus Hub, Student Financial Services, and select advising and student support areas to offer a Navigate360-based referral: "Referral to Campus Hub”. This feature has been now deployed widely for assigned advisors, professional academic advisors and student success support areas.

This guide outlines the process to: 

1. Raise the Referral for advising staff, and; 

2. Respond to the Referral for Campus Hub staff.

When to raise this referral? When you are in advising with a student and they: 

• Have financial aid or billing questions  

• Are confused about their financial aid eligibility 

• Want an explanation of what their financial aid awards mean 

• Are unsure what is going on with their financial aid or where they are at in the process 

• Raise budgeting/money management concerns 

• Want help with their SAPS appeal 

• Express a change to their financial situation that impacts their ability to pay for college 

• Raise any other questions/concerns which are financial aid/billing related.

IMPORTANT: Before raising the referral, advising / student succes / peer coaching staff should always let the student know that they are raising a Referral to Campus Hub on their behalf, and that the student can expect to hear from Campus Hub within 2-3 business days. Students may also feel free to stop by the Campus Hub after a referral is raised.

Who Can Raise This Referral?

• University Advising staff / Professional Academic Advisors

• Assigned Advisors/Faculty Advisors  

• Maverick Success Program advisor

• Diversity, Equity and Inclusion staff

• MavPass staff

• Honors staff

• Education Abroad staff

• Center for English Language Programs (CELP) staff

• Student Support Services/TRIO staff

• Kearney International Center staff

• MSP – Center for Academic Studies staff

• Peer Financial coaches (out of the Innovation Gateway Center)

• PSEO staff

• Graduate Studies staff

• Learning Communities staff

• Accessibility Resources staff

• Residential Life staff

• Orientation and Family Programs staff

• Dean of Students Office staff

1. Login to Navigate360.

2. Search the student’s Navigate360 profile. Use a students techID and the quick search bar to find your student.

3. On the right-hand side under “Options”, click on “Issue an Alert”

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       4. Once the alert is open, under “Please select a reason” click on “Referral to Campus Hub." You can also start to type "R" and the referral should come up.

5. Under “Courses”, you do not need to chose anything unless the student’s specific questions are related to a course. In most instances for this specific referral, this will not be the case. 

6. Under “Additional Comments”, please include as many details about the nature of the student’s questions, concerns, and situation. The Campus Hub staff will see these comments which will help them maximize their time and personalize their outreach

IMPORTANT NOTES: 

• While students will not see these comments immediately, the comments will be part of their educational record, and, if requested, will be shared with the student.  
• Keep your comments professional and factual in nature; limit to details which will help the Campus Hub staff more effectively follow up with a student.

7. Click on the blue "Submit" button.

NEXT STEPS

Upon submission of a referral, an email will be sent to the student and the Campus Hub general email address. Upon closure of a referral, the staff person raising the alert will get a “referral closure” email. See informatoin below.

Sample of the email sent to the student:

Email sample of the email sent to the Campus Hub once a referral is raised is below. 

The Campus Hub staff will click on the “View Case Details” link to view comments and close cases.

Responding to the Referral (Campus Hub Staff)

Campus Hub staff will respond to referrals within 2 – 3 business days. Campus Hub staff will reach out to students via email or may call them. If they respond via email, they will use their Outlook based email system. Email responses to students will not be stored in Navigate360; however, Campus Hub staff will put a comment in the referral case prior to closing it.

 

Referral Case Management - Leaving a Comment and Closing the Referral

1. Open the Campus Hub email.

2. Select or double-click the email.

3. Click on the "View Case Details" link.

4. You should then see a "Manage Case" screen. Here you can find the student’s name and the comments the staff person wrote about the referral:

6. To close the case and leave a comment, click on the red "Close Case" box.

7. You will then arrive at the following screen (see below):

8. Under "Outcome," choose the last option, "Campus Hub: Outreach Completed."

9. Then, enter your "closing comments," and choose if you want these commands to be shown in a follow up email to the Referral Raiser.

10. Click the blue submit button.

After closing the case, you should see a notation added confirming you have closed the case.

11. Click the X to close the screen. Close the tab to leave Navigate360.

Upon closure, an automated email will be sent to the person who raised the alert. Sample email:

For Navigate360 staff system questions or issues, email navigate360@mnsu.edu or contact the Office of Student Success.