Overview
Kiosks enable self-service student check-ins for appointments, drop-in advising, or other activities. In order for your kiosk to work, certain configurations must be turned on and configured by Navigate360 staff, and department staff need to create certain types of availability. If you are not sure if your Kiosk is set-up or if you have questions about availability builds after reviewing this article, email navigate360@mnsu.edu.
Note: As of Fall 25 MavCONNECT has been rebranded as Navigate360.
Both names refer to to the same system which was implemented in Fall 2023 and took the place of our Starfish-based system.
The Navigate360 Student App is known as Navigate360. Therefore, to reduce confusion, we have rebranded the entire system to simply Navigate 360. Faculty and staff may continue to use "MavCONNECT" when referring to the system; however, know that MavCONNECT and Navigate360 mean the same thing and refer to the same system.
How to Open Your Kiosk
Using an INCOGNITO or PRIVATE web browser (Shift+Control+N on a PC) and the special Kiosk Admin credentials below, follow this link: https://mnsu.navigate.eab.com/app/, to log into the Navigate360 staff site:
Navigate360 Faculty/Staff Login
The site link above will NOT require authentication, so it’s important to use this link when logging in with the Kiosk Admin user and not the direct link from the Navigate360 website, which will require authentication.
*Logging in and opening your kiosk with via the Kiosk Admin user will help safeguard student data.
You will come to a ‘home screen’ with initials as KA (Kiosk Admin).
From here, click on the nine squares and choose “Kiosk”:
IPAD View: If you are using an IPAD, elements on the screen may display differently and you may need to open the Kiosk using the “Additional Modes” link in the bottom right of the screen:
After clicking on Kiosk, you should see the Kiosk Startup screen:
From here, open your Kiosk by scrolling / choosing your LOCATION, and then choose “All Available Services” or the specific single service (you can choose all services or just one service) you wish to be able to support with the Kiosk for that day/session:
You then will see your Kiosk check-in ‘home page’, and are ready for student check-ins.
Staff View - Appointment Center - Kiosk Check-ins (Scheduled and Drop-ins)
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Functions? Using the “Actions” area, you can remove a student from the queue, check a student out (for non-appointment based services), move a student to the top of the queue, or send a message to a student.
To get to this view to track check-ins and kiosk usage, go to the Appointment Center for your area:
Once there, change the view from “Scheduling Grid” TO “Drop-in Appointments” or “Scheduling Appointments”.
Tip: If you are offering check-ins for both scheduled appointments and drop-in times, consider toggling between these two functions or open each area in its own tab to see a full slate of checked in students.
From here you will be able to monitor students who have checked in:
Staff View - Appointment Queue
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Functions? Using the “Actions” area, you can “start an appointment”, mark a student as “not attended to”, move a student to first available, send a message to a students, or remove a student from the queue. (See screenshot below)
Once a student has checked into the Kiosk, staff will then get a notification resembling the following letting them know that there is a student waiting in the Appointment Queue:
They can see the entire queue from their Navigate360 Staff Home page, “Appointment Queue” tab. Staff will see an area for students checked in for Appointments and students checked in for Drop-ins:
NOTE: “Student Checked in for Drop-Ins With Me” special information in above screenshot.
Appointment Queue "Action" Options
From here you can Start the Appointment or select other actions.
Checked in Students will stay in their Queue until they check themselves out or a staff member executes an action on their status via the Appointment Queue tab or Appointment Center area.
For Students who have checked in for an Appointment, you will see the following:
For Students who have checked in for a Drop-In, you will see the following. Note that the Drop-Ins with Me language does NOT mean they signed up for a drop-in directly with you. It could apply to your entire dept, depending on your specific set-ups.
For Students who have checked in for a Track Time event (such as computer lab usage, etc. – see note above), you will see the following:
NOTE: if you choose to “Start Appointment” from the Appointment Queue for a Drop-In Appointment or Scheduled Appointment, you will no longer need to do the “Report on Appointment” function. Starting a drop-in appointment from the Appointment Queue will create an appointment and appointment summary at the same time (in the same way Report on Appointment does when executed from a student profile.)
Best Practice: Choosing “Start Appointment” from the Appointment Queue tab is the preferred method of creating an appointment summary because it will also close out the scheduled or drop-in appointment from the Appointment Queue.
Appointment Queue - Kiosk Notification Options
Staff can also choose to customize the Appointment Queue notification settings from the Appointment Queue page. You can choose to be notified via a ‘ding’ sound, an email, and/or text message:
IMPORTANT: Drop-in Advising and Availability Configurations
In order for Kiosks to work for Drop-In advising, staff must have Availability built for the time with the Drop-In modality highlighted.
Staff can create availability with both Appointments and Drop-ins highlighted. How you configure your availability should be determined by your department’s needs. If you need to keep time available only for drop-in advising, then do not click on “Appointments” for that availability block. See Knowledge Base articles on Building Availability for more info.
Student View - General Kiosk Check-in
NOTE: students can sign in with EITHER their starid or techid (this is different than old MavCONNECT kiosks).
They enter they TechID or StarID, and then hit the BLUE Submit button.
Once a student enters their StarID or TechID, they will see a list of services available for walk-in (if there are any) or they will be queued into an existing appointment if they have one scheduled.
Student View - Drop-in Advising Check-in
If a student is checking in for a Drop-in service, they will input their starID or techId and then choose a service.
If only ONE service is being offered in that location for drop-ins, then a student will be immediately added to the drop in queue, and will see this message:
After a student checks-in, they can take a seat and wait to be called into a scheduled or drop-in appointment.
If a student has checked into a non-appointment-based service like a computer lab, etc., they can go about their business in the space.
- These non-appointment-based services can track in/out times or be a single check-in time stamp and need to be built by the MavCONNECT App Admin team. Please reach out to navigate360@mnsu.edu if you are interested in learning more.
Student View - Scheduled Appointment Check-in
If a student has an existing appointment, after they check-in to the kiosk, they will see the following. They should click on “Check In” and then they will see the confirmation below.
Students may still need to click on the “Okay, I got it” message to complete their check-in:
Question: Can students add comments when checking in? Currently, we do not have the capacity to have students add a comment upon Kiosk check-in.
NOTE: Student may ALSO see DROP-IN Services as an option for a check-in as noted here. They should NOT use the drop-in service unless they want a drop-in appointment in addition to their scheduled appointment. But they will see drop-in services options alongside their Appointment Check In option, IF staff have drop-in services available. Checking into the wrong service here may mean the student is adding unnecessary appointments and/or that the originally scheduled appt does not get closed out, or is marked as a ‘no show’. This will lead to inaccurate data.
Still Need Help?
For Navigate360 staff system questions or issues, email navigate360@mnsu.edu or contact the Office of Student Success.