Alcohol Wise Student Login Issues

Question

How do I get support for issues with Alcohol-Wise 

Overview

An error may occur during login to the Alcohol-Wise class from Student Health Services. If their primary contact email address is different from their MavMail email, it can cause login issues. If a student is having problems logging into the SHS Alcohol-Wise course, have the student perform the following:

  1. Navigate to https://starid.minnstate.edu/
  2. Select the option Sign into profile and have them sign in with their StarID and Password
  3. Click on the pencil next to Change StarID Notification email and click on their student MNSU email

Note: If no university option exists, escalate to tier 2

  1. Click on the tab Office 365 Contact, and make sure their student contact email is set to their MNSU email address

Note: If no university option exists, escalate to tier 2

  1. If issue persists after 24 hours, create a task for the Strategic Operations team and assign it to Chris Lienemann

 

Request Help

Details

Article ID: 80
Created
Thu 1/27/22 9:53 AM
Modified
Thu 6/16/22 11:51 AM