Employee Phone Services

Description  

This service includes support for employee telecommunications at Minnesota State University, Mankato. The university phone system is Zoom Phone (VoIP), which includes telephone, voicemail, SMS/text messaging, and conference calling services.  Zoom Phone is available via the Zoom app on laptops and smart devices, or a traditional Yealink desk phone can be requested. University-issued cell phones and hotspots are also available.

Key Features 

• Zoom Phone
  • Available via soft phone (Zoom app) or traditional desk phone (Yealink brand)
  • SMS/text messaging (only available via the Zoom soft phone app)
  • Voicemail and call forwarding
  • Video conferencing for up to 500 attendees
  • Call Queues for shared departmental numbers
  • University-issued cell phones and mobile hotspots
  • International calling and texting options
• University issued cell phones and hot spots

Who Can Use It 

• Faculty
• Staff

Cost 

• Zoom Phone: $16.50 per user per month. Standard desk phones are provided at no cost; upgrade options may incur additional charges
• International calling and SMS: View Zoom Phone international calling and SMS Rates
• University-issued cell phones: Charges vary based on the device, accessories, and selected plan.

Requests and Support 

Use the request buttons on this page to submit a request for assistance. 

Fulfillment Details

Special Requests

• Hot Spots: University-issued cell phone and mobile hotspot services are available based on carrier network availability.
• International Calling with Zoom Phone: Submit a request in Maverick One Stop for international calling with Zoom Phone (list every country you may need to call in the request).
• Zoom Call Queue: Submit a request in Maverick One Stop for a departmental call queue.
• University-Issued Cell Phone Service: Review Minnesota State policies and complete the Cell Phone Review Form (requires approval from department). To request an international plan, see International Phone Plan Request.

Policies and Compliance 

This service complies with Minnesota State University, Mankato and Minnesota State system policies, including:      

• Information, Privacy, and Security Policy 
• Minnesota Government Data Practices Act (MGDPA)
• Emergency Notification
• Use of cell phones must comply with Minnesota State Mankato and Minnesota State system policies.
• Review and approval is required for business use of mobile devices.