Telephone, Voicemail, Cell Phone, Zoom Phone and Texting

Telephones including physical handsets, soft phones, video phones, conference phones, cell phones and associated services. More information can be found on the telecommunications website.


Zoom Phones - Yealink Desk Phones and Zoom App (soft phone)

Telephone system replacement of Cisco phone system to Zoom Phone system.

Cisco IP Desk Phones

New phone setup, voicemail, long distance, headsets, billing. 

Cell Phone Service

Cell phone, hotspot and cellular service for employees for business use only with department approval. Use of cell phones must comply with Minnesota State Mankato and Minnesota State policies which can be found at

Conference Calling

Allows conferencing between a number of parties.

Conference calling options:

  • Meet Me Conferencing: allows up to 100 callers, individual callers will be responsible for the charges or minutes used when calling in.
  • 6-party conferencing: allows up 6 parties including the initiator, cost are covered by the department making the calls out.
  • Conference Now: Setup must be requested by contacting IT Solutions prior to each conference call use. Advanced notice of 2 business days is needed for conference call setup.

Call Center Software and Support

Customers can request a phone queuing system for a call center environment.

Attendant Console

Software available to monitor and control phone calls.


Services Included
All departments that request a IP telephone service are changed $16.50 per month and all long distance phone toll charges are billed back. There may be additional charges from local phone company if requesting additional features. Standard telephones are provided at no cost, additional charges may apply to upgrade options. Cell phone charges are based on the type of phone and accessories you purchase and the cell phone package you request.
Report an Installation Issue Request a phone, soft phone, phone number and voicemail Submit a Ticket


Service ID: 23
Fri 1/14/22 4:50 PM
Fri 5/12/23 10:32 AM

Service Offerings (3)

Telecommunication and Phone-Related Requests
Telephones including physical handsets, soft phones, video phones, conference phones, cell phones, captioning devices, and associated services.
Zoom Phone
The University's current Cisco phone system has reached end-of-life and these phones are no longer cost-effective, are not supported from the vendor, and are not up to date with modern technology. Starting in March 2023, the new Zoom Phone system will be implemented across the University.