Employee Phone Services

Service Description

This service includes support for employee telecommunications at Minnesota State University, Mankato. The university phone system is Zoom Phone (VoIP), which includes telephone, voicemail, SMS/text messaging, and conference calling services. University-issued cell phones and hotspots are also available.

Key Features

• Available via soft phone (Zoom app) or traditional desk phone (Yealink brand)
• SMS/text messaging (only available via the Zoom soft phone app)
• Voicemail and call forwarding
• Video conferencing for up to 500 attendees
• Call Queues for shared departmental numbers
• University-issued cell phones and mobile hotspots
• International calling and texting options

Who Can Use This Service

• Faculty
• Staff

How to Request This Service

• Zoom Phone services: Submit a request through the Zoom Phone Request Form
• International Calling with Zoom Phone: Submit a ticket to request international calling with Zoom Phone (list every country you may need to call in the request).
• Zoom Call Queue: Submit a ticket to request a departmental call queue.
• University-Issued Cell Phone Service: Review Minnesota State policies and complete the Cell Phone Review Form (requires approval from department). To request an international plan, see International Phone Plan Request.

Service Level Expectations

Service Level Expectations (SLEs) explain what you can expect when you use this service.

Support

• Support is available from the IT Solutions Center during normal business hours.
• View IT Solutions Center hours or request help

Cost

• Zoom Phone: $16.50 per user per month. Standard desk phones are provided at no cost; upgrade options may incur additional charges
• International calling and SMS: See Zoom Phone international calling and SMS Rates
• University-issued cell phones: Charges vary based on the device, accessories, and selected plan.

Availability

• Zoom Phone services including telephone, voicemail, SMS/text messaging, and conference calling are available 24/7, excluding any scheduled maintenance windows.
• University-issued cell phone and mobile hotspot services are available based on carrier network availability.

Policies & Compliance

• Use of cell phones must comply with Minnesota State Mankato and Minnesota State system policies.
• Review and approval is required for business use of mobile devices.