Service Description
The IT Solutions Tickets Application is used to ask for and get help with technology needs at Minnesota State University, Mankato. Tickets ensure requests are tracked, routed, and resolved efficiently.
Key Features
- Submit tickets for incidents, service requests, or problems
- Track the progress of your ticket from submission to resolution
- Scheduled changes to systems and procedures communicated through change management
- Self-help and answers to common questions available in the knowledge base
Who Can Use This Service