Request Multi-Factor Authentication Assistance

Multi-factor authentication is a security tool that requires you to provide a second form of verification when you log into your account, such as a code. Use the button on this page to submit a request for assistance with multi-factor authentication issues.

 
Request Multi-Factor Authentication Assistance

Related Articles (5)

About Multi-Factor Authentication
This article explains multi-factor authentication (MFA), a required security measure for University Microsoft 365 accounts. It includes basic information, links to setup instructions, alternative options, troubleshooting tips, and FAQs to help users.
Setting Up Microsoft Authenticator for MFA
This article is for users who already have multi-factor authentication set up with call or text methods and need to switch to the Microsoft Authenticator app.
Setting Up Multi-Factor Authentication (MFA) for the First Time
This article walks new students and employees through setting up multi-factor authentication (MFA) on their University account for the first time. MFA is required to sign in to many services at the University, including Microsoft 365 apps, MavMail, Workday, D2L Brightspace, Kaltura MediaSpace, and more.
Updating Multi-Factor Authentication when Smart Phone is Lost
Explains how to sign in using alternate MFA options when a smartphone is lost and outlines steps to secure the device and update verification methods.
USB Security Keys for MFA: Models, Purchasing, and Setup
Learn about compatible USB security keys as an alternative to mobile MFA, including model options and purchasing information for students, faculty, and staff.