Internal: IT Solutions Electronic Repair, Staging and Surplus Pickup and Delivery Process

Tags hardware

Overview

Please follow this process to use as a guide for any state assets that need to be reimaged or surplused

Resolution

  1. Locate the cart in the back rooms of Wissink Hall 121
  2. Load the cart with the electronics for delivery to ER, Staging, Surplus from room WH124
  3. Record each asset number and piece of equipment in the binder located on the greeter desk
  4. Deliver the appropriate electronics to ER (Electronic Repair) which is located on the lower level of the CSU across from the Campus Computer Store

NOTE: If no person is present to physically accept equipment, the equipment gets brought back to the Solutions Center and documented as a return in the binder at the greeter desk

  1. Deliver the appropriate electronics to the IT Security team for surplus located in Memorial Library 3rd floor right outside Mike Menne's office

NOTE: If no person is present to physically accept equipment, the equipment gets brought back to the Solutions Center and documented as a return in the binder at the greeter desk

  1. Deliver the appropriate electronics to the Staging department in Memorial Library room ML 3014

NOTE: If no person is present to physically accept equipment, the equipment gets brought back to the Solutions Center and documented as a return in the binder at the greeter desk

  1. For each item you delivered in steps 4 - 6, update each ticket with a Task indicating that you delivered the equipment and who accepted the equipment. Bring a laptop with you and do this while at each location. If the equipment was not delivered, make a journal note documenting our attempted delivery.
  2. Wheel the cart and any incoming electronics carefully to the IT solutions center in Wissink Hall 121.
  3. Record each asset number and piece of equipment in the binder located on the greeter desk.
  4. If the electronic is a desktop or laptop computer bring it back to room #124 and place it in the shelf to your right.
  5. If computer needs customer pickup, Update the ticket in Cherwell to indicate that the device is ready for pickup and where it can be located.
  6. Click the Send E-mail link below the customer's name, and send the following email, replacing the content in curly braces { } with the distinct information for this customer:

My name is {YOUR NAME}; I am your personal concierge for your machine repair.
I'm pleased to report that your machine is ready for pickup from the IT Solutions Center, Wissink Hall room 121.
Our hours are Monday - Friday, 7:30 a.m. - 7:00 p.m., Saturdays from 10:00 a.m. - 6:00 p.m. and Sundays from 1:00 p.m. - 6:00 p.m.

Thank you.

 

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