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Zoom Assistant is a compact desktop panel that allows phone users to quickly find their contacts, access and manage speed dial, make and receive calls, and transfer calls.

Being part of a call queue allows you to opt-in or opt-out of receiving queue calls.

Zoom phone allows call queues to be managed with proper access. Admins can modify queue notifications through the portal.

Zoom Phone allows admins to manage their call queues by adding or removing members, modifying hours, holiday hours, overflow options, and automatic recording.