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D2L Brightspace: Merged or Grouped courses
Question
What is a grouped D2L Brightspace course? Why might I combine sections together into one course?
Overview
There are two ways courses can be created in D2L Brightspace
Azure Downloads Fails to Install
Question
What can I do if my Azure download fails?
Overview
If you are experiencing issues with software downloading through Microsoft Azure Education, please contact Microsoft directly for
Changing Your Multi-Factor Authentication Options
Question
How do I changed my MFA method?
Overview
To change your multi-factor authentication (MFA) options, please click here
For a better understanding of this process, please view the
Descriptive Video Services (DVS)
Question
How do I get help with Description Video Services (DVS)?
Overview
We currently have IT Solutions staff available to assist faculty in descriptive video services (DVS) - also known
StarID Password Reset
boxes and click Continue
Enter your Social Security Number and select Continue
If you have previously setup security questions, please enter your answers, or continue to the next step if you
D2L Brightspace: Add Media Space videos to course
Question
How do I upload a recorded class to D2L?
Overview
Navigate to https://mankato.mnsu.edu/mediaspace.
Locate the Helpful Guides header.
Click on How to Kaltura Capture
D2L Brightspace: Respondus Monitor
Question
What is Respondus Monitor?
Overview
Respondus Monitor is an additional feature of Respondus LockDown Browser.
Monitor uses the webcam of students' laptops or tablets to
How to Update a State Asset Department
the computer is currently listed as its owner
3. Provide IT Solutions with the Make and Model of the computer, Asset Tag number, Serial Number
4. Provide IT Solutions with who and what department is this computer going to
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Cisco Jabber Client: Call Center Initial Setup
starting the Call Center Setup
To utilize call center software, you will need to be connected to our local network
Either on campus or through a VPN connection.
To utilize call center
Check for Local Administrator Rights on Windows
shown below
If your account does not have Administrator under your name and you believe to be in error, please contact the IT Solutions Center at ITSolutionsCenter@mnsu.edu or 507-389-6654.
Request Help
Cisco Jabber Client: Quick Start PC
available to you.
Please note the following before starting:
Jabber Direct allows connection without VPN connection and is encouraged for individual jabber use
For individuals that are part
Cisco Jabber Client: Quick Start Mac
you need to install Jabber, please see the Installation article.
Please note the following before starting:
Jabber Direct allows connection without VPN connection and is encouraged for
Digitizing Media
Instructors are increasingly dependent on a wide range of media to support instruction. If you have a video or audio clip we can help get it digitized and posted online, while assisting in performing
Cisco Jabber Client: Access Request
Process to request Cisco Jabber. ... Question
How do I request access to Cisco Jabber?
Overview
In order to request this tool a provisioning needs to happen with our telecommunication system. In order to process the request the
Captioning Media
Question
Questions related to article here
Overview
Guidelines and information to submit your captioning request:
Contact IT Solutions through one of the following:
Self-Help