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D2L Brightspace: Merged or Grouped courses

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question What is a grouped D2L Brightspace course? Why might I combine sections together into one course? Overview There are two ways courses can be created in D2L Brightspace

Azure Downloads Fails to Install

  1. Knowledge Base
  2. Software and Application Support
Question What can I do if my Azure download fails? Overview If you are experiencing issues with software downloading through Microsoft Azure Education, please contact Microsoft directly for

Changing Your Multi-Factor Authentication Options

  1. Knowledge Base
  2. Email, Calendar, and Storage
Question How do I changed my MFA method? Overview To change your multi-factor authentication (MFA) options, please click here For a better understanding of this process, please view the

Descriptive Video Services (DVS)

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
Question How do I get help with Description Video Services (DVS)? Overview We currently have IT Solutions staff available to assist faculty in descriptive video services (DVS) - also known

StarID Password Reset

  1. Knowledge Base
  2. Accounts and Access
boxes and click Continue Enter your Social Security Number and select Continue If you have previously setup security questions, please enter your answers, or continue to the next step if you

D2L Brightspace: Add Media Space videos to course

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question How do I upload a recorded class to D2L?  Overview Navigate to https://mankato.mnsu.edu/mediaspace. Locate the Helpful Guides header. Click on How to Kaltura Capture

D2L Brightspace: Respondus Monitor

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question What is Respondus Monitor?  Overview Respondus Monitor is an additional feature of Respondus LockDown Browser. Monitor uses the webcam of students' laptops or tablets to

How to Update a State Asset Department

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
the computer is currently listed as its owner 3. Provide IT Solutions with the Make and Model of the computer, Asset Tag number, Serial Number 4. Provide IT Solutions with who and what department is this computer going to   Request Help

Cisco Jabber Client: Call Center Initial Setup

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Cisco Jabber
starting the Call Center Setup To utilize call center software, you will need to be connected to our local network  Either on campus or through a VPN connection. To utilize call center

Check for Local Administrator Rights on Windows

  1. Knowledge Base
  2. Software and Application Support
shown below   If your account does not have Administrator under your name and you believe to be in error, please contact the IT Solutions Center at ITSolutionsCenter@mnsu.edu or 507-389-6654.   Request Help

Cisco Jabber Client: Quick Start PC

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Cisco Jabber
available to you.   Please note the following before starting: Jabber Direct allows connection without VPN connection and is encouraged for individual jabber use For individuals that are part

Cisco Jabber Client: Quick Start Mac

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Cisco Jabber
you need to install Jabber, please see the Installation article.   Please note the following before starting: Jabber Direct allows connection without VPN connection and is encouraged for

Digitizing Media

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
Instructors are increasingly dependent on a wide range of media to support instruction. If you have a video or audio clip we can help get it digitized and posted online, while assisting in performing

Cisco Jabber Client: Access Request

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Cisco Jabber
Process to request Cisco Jabber. ... Question How do I request access to Cisco Jabber? Overview In order to request this tool a provisioning needs to happen with our telecommunication system. In order to process the request the

Captioning Media

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
Question Questions related to article here Overview Guidelines and information to submit your captioning request: Contact IT Solutions through one of the following: Self-Help