Overview
This article gives an overview of the D2L Brightspace Request Help Widget. It provides answers to questions like:
- Why is the page jumping down when I access my courses?
- How do I stop the page from automatically scrolling down in D2L Brightspace?
- How do I log into the Request Help widget in D2L Brightspace?
About Request Help
The Request Help widget is available to Instructors. You can find it on the main homepage and all course offering homepages. Request Help is an app that connects instructors to D2L Brightspace support resources including:
- Quick search for D2L Brightspace support articles from MinnState
- Submit an IT Solutions support ticket from the widget
- Request a development or practice course in D2L Brightspace (Automatically creates a course in a few minutes!)
- Search for support articles feature in Request Help
- Submit an IT Solutions ticket in Request Help
- Submit a development or practice course request in the Request Help widget
Logging in to the D2L Brightspace Request Help Widget App
When you access the D2L Brightspace homepage or a course, the page will automatically scroll down or jump down to the Request Help widget to prompt log in to the widget app. Logging in to the Request Help widget app will prevent this from occurring. To log in to the widget:
- Click the Sign In button in the Request Help widget.
- Enter your MavMail credentials (StarID@minnstate.edu) and follow the steps to sign in.
- The Request Help widget will appear after sign in.
Troubleshooting the "Fix Connection" Message
Sometimes you will see a "Fix Connection" to SharePoint message when logging in to the Request Help Widget. Click the Fix Connection links or click the Allow button to sign in to the widget.
Still Need Help?
Visit the IT Solutions Center page to view current hours, locations, and contact information.