Be Aware of Guidelines
Read the TeamDynamix Content Style Guide for full guidelines on writing knowledge articles. Reminder, each article needs a properly formatted title, summary, and tags.
About This Template
This template is designed to compile common questions, answers, or information related to a product, service, or topic.
When to Use This Template
Use this template when:
- When addressing recurring questions from users.
- When providing quick answers to common inquiries.
- When offering a comprehensive overview of a topic through a Q&A format.
Example Use Case for this Template
Frequently asked questions or information about Workday
Best Practices for Writing Informational/FAQ Articles
- Use concise answers: Provide clear, concise answers to each question. Avoid lengthy explanations unless necessary.
- Avoid explaining steps or processes: These articles are informational. Instead, link out to other articles such as a How-To or Troubleshooting article to explain processes or steps.
- Minimize the use of screenshots whenever possible.
- Instead, provide clear, written information to ensure accessibility and longevity.
- If images are necessary, ensure all include alt text for accessibility and all important information is also clearly included in text on the page.
- Read more about accessibility
⚠️ REMOVE ALL TEMPLATE INSTRUCTIONS BEFORE FINALIZING THE ARTICLE.
Overview
A short paragraph or two describing what the user will find in this article, how it can help them, who it is for, etc.
Content Topic (rename)
The main body of your article is here. If you have another content topic for your article, repeat this format of using a header (Header2) and body copy (normal font style).
FAQ (optional, delete if not using)
Question
Answer
More Resources
- Link to external resources if applicable
Still Need Help?
Visit the IT Solutions Center page to view current hours, locations, and contact information.