Overview
This article provides common technology-related issues that PSEO and Concurrent Enrollment students might experience at Minnesota State University, Mankato. While it's not an exhaustive list, it provides possible resolutions for some of the most common problems.
Table of Contents
Use the links below to jump to specific sections:
Common StarID Issues
Forgotten StarID or password
Look up your StarID or reset your password on the StarID self service site.
StarID login issues
If you're sure your password is correct, but you still experience errors when trying to log in, there may be an issue with your StarID account. Contact the IT Solutions Center to have it resolved.
Multi-factor authentication issues
Multi-factor authentication is an extra security step required when logging into your University accounts. If you haven't set up multi-factor authentication yet or are experiencing issues, view multi-factor help articles. Or, contact the IT Solutions Center for support.
Common Chromebook Issues
If you use a Chromebook provided by your high school, you may experience some issues. While Chromebooks may work for light coursework, they aren't fully compatible with all University software. They may not be able to handle complex work or software, and may run into blocked websites. Consider using a personal computer that is not a Chromebook or utilize on-campus computer labs. Check our list of recommended devices.
Campus Wi-Fi connection issues on Chromebook
To connect to eduroam, the official campus Wi-Fi, please follow the instructions to connect to eduroam on Chromebook. Or, contact the IT Solutions Center for support.
App and software issues on Chromebook
The software or website may be unsupported on Chromebooks or blocked by your school's settings, such as Zoom or other apps. Try accessing both the downloaded version and the web browser version (if available). Sometimes an app may run on the web, but not downloaded, or vice versa.
Blocked software and websites on Chromebook
Contact your high school's technology department or administration for support.
Primary Email Address Issues
If you are taking classes at another Minnesota State college or university, or you are a transfer student, your MavMail email may send from another address and could cause issues signing into certain MSU applications. Follow the instructions to change your primary email address to your @mnsu.edu address.
Visit the IT Solutions Center page to view current hours, locations, and contact information.