Ordering Professional Captions and Audio Description for Kaltura MediaSpace Videos

Overview 

This article is for employees and covers how to submit a request for professional captions or audio description services on MediaSpace videos to meet accessibility requirements. 

How-To 

Employees may request captioning and audio description services in MediaSpace at no cost on videos that are for academic use. Charges may apply for non-academic use and estimates will be provided. Once a request is submitted, a staff moderator will review it and follow up with next steps. Turnaround time for final delivery can range from 48 hours up to 30 days. 

  1. Log into MediaSpace with your University account. 
  2. Go to My Media and click on the video you want to order services for. 
  3. Select Actions, then Caption & Enrich. 
  4. Under Institution, select Minnesota State University, Mankato. 
  5. Under Service, select Professional. 
  6. Under Feature, select either Captions or Audio Description. If both are needed, submit a separate request for each. 
  7. Under Turnaround Time, select Best Effort. Service time can range between 7-30 days depending on the content and current demand. If you need faster service, select 48 Hours (additional costs may apply for expedited services). Note that work begins on the request only after it has been reviewed and approved by a staff moderator, which may take an additional 2-3 business days. 
  8. Under Instructions & Notes, add any additional comments or notes if needed. 
  9. Click Submit. 

Outcome 

The request will be submitted and a staff moderator will review it and follow up with next steps. When the captions or audio descriptions are complete, they will be applied directly to the videos in MediaSpace.

Still Need Help? 

Visit the IT Solutions Center page to view current hours, locations, and contact information. 

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