Question
WorkMSU isn't working, how do I fix the issue?
Overview
If a user encounters issues when attempting to use WorkMSU, see troubleshooting below:
Connection Was Denied Error
This is caused when the customer uses the built-in remote desktop already installed on a computer instead of using the downloaded WorkMSU.rdp program. If the user sees the above message, follow these steps:
- Guide the customer in finding the WorkMSU.rdp in their downloads folder
- Copy and paste it to the desktop
- Inform the customer to only use this to access the new remote desktop
User Cannot Access WorkMSU.rdp
If a user cannot access WorkMSU.rdp, make sure they are in the correct group. The user needs to be in one of the following groups in User Inquiry/Active Directory:
- Mnsu-License-Employee-Suite-FA5
- Actv-stwk
- Workmsu_exceptions_group