Troubleshooting WorkMSU.rdp connection

Question

WorkMSU isn't working, how do I fix the issue?

Overview

If a user encounters issues when attempting to use WorkMSU, see troubleshooting below:

 

Connection Was Denied Error

This is caused when the customer uses the built-in remote desktop already installed on a computer instead of using the downloaded WorkMSU.rdp program. If the user sees the above message, follow these steps:

 

  1. Guide the customer in finding the WorkMSU.rdp in their downloads folder
  2. Copy and paste it to the desktop
  3. Inform the customer to only use this to access the new remote desktop

 

 

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Details

Article ID: 313
Created
Fri 3/11/22 1:50 PM
Modified
Tue 7/2/24 11:55 AM

Related Services / Offerings (1)

WorkMSU allows employees to virtually access a comprehensive collection of campus software and services remotely.