Respondus: LockDown Browser and Respondus Monitor Guide (Students)

Question

What is Respondus LockDown Browser? What is Respondus Monitor? How do I use it during my exams? What are common issues and how do I fix them?

Overview

LockDown Browser is a special locked browser for use with Quizzes in D2L Brightspace. The locked browser prevents students from printing, copying, going to another URL, or accessing other applications during an assessment.

Respondus Monitor is an additional feature of LockDown that records student activity, scans the videos, and flags activity for instructor review.

If your instructor has enabled Respondus on a D2L Brightspace quiz, you will not be able to take the quiz with a standard web browser. Instead, you'll need to install and use the LockDown Browser extension or app.

Beginning a Quiz (Respondus LockDown Browser)

To begin a quiz using Respondus LockDown Browser:

1. Close all programs, unless one is used to connect you to the Internet.
2. Log into D2L Brightspace with a regular browser, select the course and navigate to the quiz.
3. If LockDown Browser has not previously been installed, you will be prompted to download and install the browser (Learn how to install Respondus on Windows, Mac, and Chromebook) -or-
4. If LockDown Browser has been installed, update Respondus LockDown Browser before starting your quiz.
5. Return to the quiz and open it to launch LockDown Browser.
6. If prompted to close a blocked program (e.g. screen capture, instant messaging), choose Yes.

Note: Once a test has been started with Respondus LockDown Browser, you cannot exit until the test has been submitted for grading.

Using a webcam (Respondus Monitor)

You may be required to use LockDown Browser with a webcam, which will record you during an online, non-proctored exam. The webcam feature is called Respondus Monitor.

Your computer must have a functioning webcam and microphone. A broadband/high speed Internet connection is also required.

First, follow the steps in the Beginning a Quiz section. At this point, the Startup Sequence for the webcam begins.

1. You will first need to review and agree to the Terms of Use.
2. The Webcam Check will confirm that your webcam and microphone are working properly.
3. The remaining steps of the Startup Sequence will depend on settings chosen by your instructor. Follow the instructions and note your progress along the left side of the screen.
4. If you encounter a problem, select the It’s not working link in the app for troubleshooting tips and access to 24/7 Live Chat Help with Respondus.

Note: The quiz will begin after the Startup Sequence is complete. You cannot exit LockDown Browser until the quiz is submitted for grading.

Troubleshooting

Fix these common issues with Respondus LockDown Browser and Monitor:

• Clicking LockDown browser has no result and nothing happens

• Chromebook LockDown browser will not move past the Start Quiz page

• Computer requirements needed to install Respondus LockDown

• Accessibility and Screen Reader compatibility information for LockDown browser.

If you have problems downloading, installing, or taking an assessment with Respondus LockDown Browser, contact your instructor or The IT solutions service desk.