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How to Find a Lost iPhone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
version.   Tracking your phone using iCloud If you have an iPhone and no other Apple device, you can still track your iPhone from a Windows laptop or a MacBook.   Log in to iCloud

Opening SPSS with MavLABS

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
Run the downloaded file and the following box should appear. Click Connect Log on to the machine using the format campus\StarID and Password and Click OK. Then check

Set Outbound Caller-ID on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question How can I set my outbound caller ID to something different?  Overview   Zoom Users Set your default caller ID in the Zoom web portal. See Zoom Phone Caller ID document more

Transfer Call in Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
transfer: Places your call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party

Create an Event in the Mav Life App as a Department

  1. Knowledge Base
  2. Software and Application Support
Question How do I create an event on Mav Life as a department?    Departments can post on Mav Life as a way to share content with the student audience, including news and events. Note: First

Adobe Creative Cloud Account Request - Faculty/Staff

  1. Knowledge Base
  2. Software and Application Support
  3. Adobe
select Company or School Account Download the Adobe Creative Cloud (CC) application NOTE: Most asset tagged machines already have the Adobe CC suite. If you already have the Adobe

Remote Desktop Direct Setup on Windows

  1. Knowledge Base
  2. Network and Communication
Question How do I connect to my campus Windows desktop when I'm off campus using a Windows machine? Note: Multi-Factor Authentication is Required to Connect to Remote Desktop Direct When

How to Install Office 365 for Students, Faculty, and Staff

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
downloaded onto your machine. You will likely find it in your Downloads folder 7. If prompted, click Yes to allow Microsoft Office to install 8. Once Office 365 is installed--this may take several

Document Conversion

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
Question How do I convert a document to a different file type? Overview We currently have ITS staff available to assist faculty in getting documents converted.  Guidelines to submit a request

Posting Content in the Mav Life App as a Department

  1. Knowledge Base
Question  How do I post content in Mav Life as a department?    Departments can post on Mav Life as a way to share content with the student audience, including news and events. Note: First

Hardware Standards and Replacement Cycles for State-Owned Computers

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
software security standards. This is in alignment with the Minnesota State Board Policy 5.23.1.5 Security Patch Management.   Operating systems such as Windows and macOS specifically require

Become a Content Creator for Your Department in the Mav Life App

  1. Knowledge Base
Question  How do I get access to post content on Mav Life as a department? How do I become a Mav Life Content Contributor? How do I set up a Campus Cloud account?    Departments can post on

Multi-Factor Authentication - Automatic Enrollment

  1. Knowledge Base
  2. Accounts and Access
  3. MFA
laptop or desktop computer (Windows or macOS).  Sections labeled Mobile Device need to be performed on the mobile device (phone or tablet).   A mobile device (iPhone/iPad or Android phone/tablet) is

Renting a IT Solutions Academic Computer Center Lab(s)

  1. Knowledge Base
  2. Teaching and Learning
access to the software on the machine and the Internet. A staff member helping everyone get logged in and going. Standard IT Solutions Center support provided throughout the rental period. Labs will

Deploying a vulnerability patch(es) to a group in Lumension

  1. Knowledge Base
  2. Software and Application Support
deployment behavior. Click the corresponding radial buttons to select either a Concurrent or Consecutive Deployment. A Concurrent deployment will deploy to the selected number of machines