Making a Call with Microsoft Teams

Overview

This article provides links to official Microsoft documentation showing how to make and manage voice calls using Microsoft Teams. It serves as a central reference for users (students, staff, faculty) to learn how to start calls, answer calls, add participants, transfer or put calls on hold, manage voicemail, and adjust call settings inside Teams.

• State-Owned Devices: Equipment provided to university employees and managed by Minnesota State University, Mankato. 

• Personal Devices: Equipment owned and maintained by individual users. 

• Four things to know about calls
• Start a call from a chat
• Call a phone number
• Answer a call
• Reduce background noise
• Add someone to a call
• Make multiple calls at the same time
• Put a call on hold
• Transfer a call

Manage calls

• Manage your call settings
• Call forwarding, call groups, and simultaneous ring
• Merge calls in Teams
• Share a phone line with a delegate
• Park a call
• Check your voicemail
• View or add contacts
• View your call history
• Turn off automatic video in a call
• Use certified Teams devices to help manage calls and meetings

Outcome

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