Requesting a BitLocker Recovery Key

Issue Description

The computer will not boot up and states a recovery key is needed. 

Possible Causes

  • Hardware changes
  • Firmware updates
  • Incorrect log in attempts

Environment

State-Owned Devices: Equipment provided to university employees and managed by Minnesota State University, Mankato. The steps, tools, or solutions in this article may not work on personal devices due to administrative restrictions or licensing requirements. 

Resolution

  1. If you're prompted to enter a recovery key, please contact the IT Solutions Center.
  2. The Solutions Center will need the first eight characters of the Recovery Key ID.
  3. After verifying identity and device a Recovery Key will be provided.

Still Need Help?

Visit the IT Solutions Center page to view current hours, locations, and contact information.

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