Resolving Sign-In Issues for Adobe Creative Cloud by Logging Out and Back In

Question

How can I resolve problems with signing in to use Adobe products? 

Overview

Make certain you are logged out of Adobe through Adobe Creative Cloud. 

  1. Find Adobe Creative Cloud in your Windows menu and select it
  2. Click on the account icon in the upper right-hand corner of Adobe Creative Cloud
    Adobe Creative Cloud desktop application home screen with a navigation menu showing Home, Apps, Assets, Stock, and Discover tabs. The main content area displays 'Get Started With Creative Cloud' and quick setup steps including 'Install or update an application', 'Sync files to Creative Cloud', 'Sync fonts from Typekit', and 'Link your account with Behance'. A red arrow points to a blue profile icon in the top right corner.
  3.  Click Sign out
  4. Sign in with your firstname.lastname@mnsu.edu email address and click Continue
    Creative Cloud Desktop sign-in screen with an Adobe logo and colorful gradient background. The sign-in panel shows an email field pre-filled with 'firstname.lastname@mnsu.edu', a blue 'Continue' button (highlighted with a red arrow), and alternative sign-in options including 'Continue with Google', 'Continue with Facebook', and 'Continue with Apple'.
  5. Click Company or School Account

        6. You must also log out of Adobe on your browsers, Chrome, Firefox, Safari, or Edge. Go to https://www.adobe.com/, right click over the blue circle icon, select Sign Out

 

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