Slow Speed Using VPN

Issue Description

Users may experience slow internet speeds when connected to the VPN.

Possible Causes

  • Slow VPN performance is most often caused by a slow home or local internet connection.

  • A minimum internet speed of 12 Mbps is recommended for reliable VPN use.

Resolution

To improve VPN performance:

  1. Run a network speed test using one of the following tools:

    • SpeedTest.net

    • SpeedOf.me

  2. Confirm that your internet speed is greater than 12 Mbps.

  3. Consider using WorkMSU instead of VPN.

    • WorkMSU uses a remote desktop connection, meaning only keyboard, video, and mouse data travel between your device and campus.

    • All software runs on campus servers, which can improve performance on slower home networks.

Additional Notes

  • Some Mac computers may experience slow VPN performance if IPv6 is enabled.

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