Slow Speed Using VPN

Issue Description

Slow internet speeds while using VPN.

Possible Causes

Typically, slow VPN performance is caused by the customer's slow Internet connection. A minimum of 12 Mbps Internet connection is recommended.

Resolution

To fix slow speeds while using VPN:

  • Perform a network speed test using either SpeedTest.net or SpeedOf.me
  • Network speed should be more than 12 Mbps.
  • An alternative method is to use WorkMSU rather than VPN since WorkMSU is a remote desktop connection where only the keyboard, video and mouse go back to the customer laptop while the actual software runs on a server in the computer center on campus.
  • Note: Some Mac computers will have slow VPN service if IPV6 is enabled.

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