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Find IP address on Mac OS

  1. Knowledge Base
  2. Network and Communication
Question How do I figure out what my IP address is on Mac? Overview To find your IP address Open the Apple menu and click on System Preferences… Either double-click on the Network

Back Up Outlook Rules (Windows)

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
rules listed here will be backed up, not just the selected rules Click Export Rules In the File name box, type the path and file name for the set of rules that you want to export (i.e

Hard Drive Full After Windows Reinstallation

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
Question How do I remove Windows.old files from my computer? Overview In Windows Search Menu, search for Disk Cleanup Select Clean up system files. The program will restart Click

Request a New Shared Mailbox

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
 name they would like, in order of prefrence for the shared mailbox? The name and StarID of the members that need to be added to the Shared Mailbox.   Request Help

Outlook - Export Addresses from the Junk Email Filter Lists (Windows)

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I export my Outlook Junk Email Filter lists?  Overview The Outlook Junk Email Filter checks the sender of every incoming message against lists of email addresses and Internet

Report Office 365 Spam

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I report a spam or phishing email?  Overview Microsoft Outlook for Windows There are two ways to report a phishing/spam email in Microsoft Outlook for Windows

Request a New Distribution List

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
or 3 name you would like, in order of preference for the Distribution List. The name and StarID of the members that need to be added to the Distribution List. If the Distribution List needs to be externally available or not.   Request Help

Microsoft Teams - Install

  1. Knowledge Base
  2. Software and Application Support
Question How do I download Microsoft Teams? Overview Visit office.com and sign in with your StarID@go.minnstate.edu for students, or StarID@minnstate.edu for staff and StarID password

Log In to Scholarship Finder as a Reviewer or a Reference

  1. Knowledge Base
  2. Accounts and Access
Question How do I log in to review scholarship applications in Scholarship Finder? How do I log in to Scholarship Finder to provide a reference for a scholarship applicant? Overview Go

Windows 10 System Updates

  1. Knowledge Base
  2. Software and Application Support
  3. Adobe
Question How can I check for system updates on my PC? Overview To check for latest system updates in your device follow the following procedures: Click the Gear icon in the Start menu

No Logon Servers New Windows Computer

  1. Knowledge Base
  2. Accounts and Access
Question I turned on my new Windows computer and it is not allowing me to login because there is no network/ WI-FI ?  Overview The first time a computer is logged into for a specific user

ImageNow: Report an Issue With an ImageNow eForm

  1. Knowledge Base
  2. Software and Application Support
Question How do I report an issue with ImageNow?  Overview Complete eForm Incident form to report an issue.   Request Help

Krypton: Set Password

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Krypton
Question How do I reset my Krypton account password? Overview Open a web browser. Navigate to Campus Account Settings. Log in using your StarID and StarID password

Accessibility Consulting

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
Overview Accessibility Consulting services are available at Minnesota State Mankato In collaboration with Accessibility Resources, Information and Technology Solutions is available to consult

Customer Requesting a SharePoint site

  1. Knowledge Base
  2. Web Services
: Please make the requester aware that once Systems creates the site, they are responsible for the settings and maintaining the site. Assign the ticket to the Systems Management Queue.  The Systems Management team may contact the customer for further information.