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Respondus: Monitor Known Issue with Facial Recognition and Masks

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question How do I turn off the 'facial recognition requirement' feature in Respondus Monitor?   Overview There is a known issue with Respondus Monitor while taking Quizzes in D2L

Issuing a Cell Phone and Other Mobile Computing Devices

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
Question How do I get a company issued cell phone?  Overview Before issuing a cellphone, review the University's cell phone policy and the instructions below. Then fill out the review form

ISRS Gives a Side by Side Configuration Error

  1. Knowledge Base
  2. Software and Application Support
locations. MavDISK (on campus): Press the windows key and the R together on the keyboard to get the run box. Enter \\mavdisk\software\Staff\Microsoft\Visual C++\Microsoft Visual C++ 2005

ISRS gives a side by side configuration error

  1. Knowledge Base
  2. Software and Application Support
doesn't have Visual Studio C++ 2005 x86 installed. 1.     Navigate to one of the following locations. 1.     MavDISK (on campus): 1.     Press the windows key and the R together on the keyboard to

Resolving Issues with Wi-Fi Connectivity in Academic Buildings (Non State-Owned Devices)

  1. Knowledge Base
  2. Network and Communication
 continue to have connection issues, proceed to step 2   Verify that the operating system is on version 1809 or higher. On the Windows Search Bar/Icon, type about About your PC will show

FlexSync Classroom: Zoom Viewers Hearing a Constant High Pitch Squeal and other Microphone Issues

  1. Knowledge Base
  2. Teaching and Learning
  3. FlexSync
issues ... Question How do I fix the zoom viewers hearing a constant high pitch squeal?  Overview In the rack at the teachers station find the Vaddio box. This rack is on the teaching side, and might

Unable to Connect to ISRS from VPN

  1. Knowledge Base
  2. Network and Communication
  3. VPN
Uniface app can start, the VPN service is needs to be authenticated with the campus, the U: drive must be mapped to MavDISK, and the Uniface app must be pushed to the computer. This is all done

Remote Connection to a Common Desktop using WorkMSU - Windows

  1. Knowledge Base
  2. Network and Communication
Question How can I access ISRS when off campus? How can I access MavDISK when I'm at home? How can I use FileMaker Pro when I'm not on campus? What is WorkMSU? How do I connect to WorkMSU using

Microsoft Always on VPN

  1. Knowledge Base
  2. Network and Communication
  3. VPN
if you were locally on campus for many of the services and systems you are used to connecting to such as MavDISK, logging into your computer after resetting your StarID password, Windows Updates, ISRS

Installing and Running the Cisco VPN for Windows

  1. Knowledge Base
  2. Network and Communication
  3. VPN
Question How do I setup the VPN client? How do I connect to MavDISK or MavPRINT from off campus? Overview You can connect to the Virtual Private Network (VPN) client software using your

Outlook General Troubleshooting

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Windows Troubleshooting and choose one of the topics on the left-hand side For Outlook issues on a Mac, please see Outlook For Mac Troubleshooting If none of the above steps resolve the issue, rebuild

Connecting to eduroam with macOS

  1. Knowledge Base
  2. Network and Communication
  3. eduroam
mac ... Question How do I connect to eduroam from a Mac? For more information please visit our Eduroam Page. Overview eduroam is the preferred secure Wi-Fi network for all students, faculty and

Office 365 Multi-factor Authentication Compatible Email Clients

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
2019 - Windows or Mac Outlook 365 - Windows/Mac Outlook 2016 - Windows or Mac Outlook App - Android or iOS Native Mail App - iOS 11 or later Mac Mail - Mac OS 10.14 or later Thunderbird 77.0b1 and later   Request Help

Access MavLABS from macOS

  1. Knowledge Base
  2. Network and Communication
Question How do I access MavLABS on a mac?  Overview Download the Microsoft Remote Desktop 10 app from the App Store. Navigate to https://link.mnsu.edu/mavlabs Click the Login button. Once

Net booting or Imaging an Apple Computer

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
mac ... Computer Press and hold the "N" key immediately after you turn on your Mac, Release after you hear the startup sound. Once the computer starts login to Casper with your Star ID. Click Target