Accessing Shared Mailboxes in MavMail (Outlook)

Overview

This article explains how to access a shared email mailbox (such as a department or project mailbox) using MavMail on the web or Outlook for Windows or Mac. Note: You must be granted access to the shared mailbox before completing these steps. To request access, ask a supervisor or current mailbox owner to submit a request to the IT Solutions Center.

Table of Contents 

Use the links below to jump to a specific section in this article: 

• MavMail on the Web: Method 1
• MavMail on the Web: Method 2
• Outlook for Windows
• Outlook for Mac

Method 1: Open Mailbox in a New Tab (Recommended) 

This method opens the shared mailbox in a separate tab. Emails sent from this view will come directly from the shared mailbox.

1. Go to mavmail.mnsu.edu.
2. Sign in using your StarID email address and password:
   • Students: StarID@go.minnstate.edu
   • Faculty and staff: StarID@minnstate.edu
3. In the top-right corner, select your profile icon (initials or photo).
4. Select Open another mailbox.
5. Enter the name of the shared mailbox.
6. Select Open.
7. A new browser tab will open with the shared mailbox.
8. To exit, close the tab.

Method 2: Add as a Folder

This method adds the shared mailbox to your folder list for ongoing access.

1. Go to mavmail.mnsu.edu and sign in.
2. In the left navigation pane, right-click Folders.
3. Select Add shared folder.
4. Enter the shared mailbox name.
5. Select Add.

Notes

• Mailboxes typically follow this format: mnsu-mailboxname
• You can only open mailboxes you have permission to access

Access a Shared Mailbox in Outlook for Windows

Manually Add a Shared Mailbox

Use this method if the mailbox does not appear automatically.

1. Open Outlook.
2. Select File.
3. Select Account Settings, then select Account Settings again.
4. Double-click your email account.
5. Select More Settings.
6. Select the Advanced tab.
7. Under Mailboxes, select Add.
8. Enter the shared mailbox name (for example: mnsu-testing).
9. Select OK, then complete the prompts.
10. Select Close.

The shared mailbox will appear in the left navigation pane if you have access.

Access a Shared Mailbox in Outlook for Mac

1. Open Outlook.
2. In the top menu, select Outlook, then select Preferences.
3. Select Accounts.
4. Select the + button, then select New Account.
5. Enter the shared mailbox email address and select Continue.
6. When prompted, close the initial sign-in window.
7. Select Not Office365?
8. Enter the following:
   • Email address: Shared mailbox email
   • Username: Your StarID email
   • Password: Your StarID password
9. Select Add Account.
10. When prompted, select Allow, then complete sign-in.
11. Select Done.

Visit the IT Solutions Center page to view current hours, locations, and contact information.