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DVD Player Not Working

Question Why won't the DVD player work? Overview Verify you have selected DVD on the touch panel Verify the DVD player is turned on (You should see a blue light coming from the front of

Microsoft Teams - Quit or Sign Out

Overview How do I close or sign out of Microsoft teams? Resolution If Teams is not responding or having issues, it may be necessary to close the program. Right click over the Teams

Office 365: Changing Document Permissions in Office 365 Delve

Question How do I change who has access to my document in Delve? Overview In the Office 365 Delve app, locate the document you want to verify permissions for Click the share icon

FlexSync Classroom: Start a Zoom Meeting

Question How do I start a meeting in a FlexSync Classroom? Overview Prior to your meeting time you should have created a meeting space and shared the invitation to that meeting space with

D2L Brightspace: Update Email Signature

Question I get an error message when trying to update my email signature. How do I change the email signature that is sent out in D2L Brightspace? Overview There is a known issue that causes

Outlook - Import Rules

Question How do I import rules to Outlook? Overview Steps to import Outlook rules (PC) Click the File tab Click Manage Rules & Alerts Click Options Click Import Rules The

Report Office 365 Spam

Question How do I report a spam or phishing email? Overview Microsoft Outlook for Windows There are two ways to report a phishing/spam email in Microsoft Outlook for Windows

D2L Brightspace: About Discussions

Question How do I create small group discussions in D2L Brightspace? How do I reply to a Discussion thread in D2L Brightspace? Why can't my students see discussions forums/topics in D2L

International Phone Plan Request

Question I am traveling out of the country, how do I ensure international calling on my work phone plan? Overview Please use the button below to create a request 5-7 days before your

Qualtrics: View File Upload responses in Qualtrics

Question My Qualtrics survey includes a file upload question, how to I view what respondents uploaded? How do I download the files uploaded to a Qualtrics survey? Overview Access the

Request a New Shared Mailbox

Question How do I request a shared mailbox? Overview To request a new Shared Mailbox, please have a staff member submit the following information to IT Solutions Center The 2 or 3

Preview Thumbnail Experience

Question How do I preview thumbnails in ImageNow? Overview From the list of thumbnails left click on the desired one to preview it. The current item on display will be highlighted in blue

D2L Brightspace: Consistent Course NavBar and Homepage

I'd like to remove something from my D2L Brightspace course Nav Bar. Why can't I change my course Nav Bar? I want to edit my course homepage. Why can't I change my course homepage? Last semester

Windows 10 System Updates

Question How can I check for system updates on my PC? Overview To check for latest system updates in your device follow the following procedures: Click the Gear icon in the Start menu

D2L Brightspace: Randomize Quiz Questions Using Question Pools

Question How do I add random questions in my D2L Brightspace course quizzes? How can I give each student a unique, randomized quiz? Overview Use a Question Pool to provide each student with

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