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How to Manage Call Queues

Zoom Phone allows admins to manage their call queues by adding or removing members, modifying hours, holiday hours, overflow options, and automatic recording. ... zoom-phone ... calls . You can also set business hours to span past 11:30 PM. This could be used for call queue members that work night shifts. You can also set business hours in increments of 10 mins by manually

Outlook - Import Outlook Email Signature (Mac)

/starid/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile/Data/Signatures   Request Help

Access Your Old Adobe Sign Account

On December 18, 2023, new accounts were created for all Adobe Sign users that will now use their firstname.lastname@mnsu.edu email account as their primary identifier. This change enabled additional ... On December 18, 2023, new accounts were created for all Adobe Sign users that will now use their firstname.lastname@mnsu.edu email account as their primary identifier. This change enabled additional

Net booting or Imaging an Apple Computer

Overview This article goes over the steps to net boot an Apple computer. Resolution Provided below is instructions for how to Net Boot an Apple computer Turn off and plug in the Apple

D2L Brightspace: Download Assignments Submissions

steps 7. to 10. for each page of submissions. Check the box in the top left corner of the submissions table to select all of the submissions on the page. Click the Download icon at the top of

Microsoft Always on VPN

Question What is always on VPN? Overview Microsoft Always on VPN (AoVPN) is a VPN service for Windows 10 and 11 that allows you to securely connect to MSU, Mankato's network and function as

Slow Speed Using VPN

Question How can I check the speed of my Internet? Overview Typically, slow VPN performance is caused by the customer's slow Internet connection. A minimum of 12 Mbps Internet connection is

How Can I Use LanSchool?

the instructor control of student computers.  The following are some of the features this software contains Display a student's screen to the class over the projection system. Blank screen

Zoom App Not Updating

If Zoom app is not updating or you are not on the current version of Zoom, please follow these directions. ... zoom-phone ... . If Zoom app is not on the latest version 5.15.18551, or if Zoom App says it is up-to-date but you are on an old version, please follow these steps:  Open Software Center. Search > Software

Outlook - Export OST or Archive on Mac

. Please do not interrupt the process. The file it creates may be larger than 1GB in size. Our test case created a 2.68GB file and it took roughly ten minutes to complete. Your results may vary.   Request Help

Verify that I am connected to the Always on VPN

Question How do I know if I am connected to the Always on VPN? Overview There are a few ways to view this, but this is probably the easiest method: In the notification area down near

D2L Brightspace: Change Name

dashboard, click Account Management. Then click Name and Address info. Click the Edit link and follow the steps to add a preferred name. Your preferred name will update in D2L Brightspace in 15 minutes.   Request Help

Remote Assistance Teamviewer

member. Every TeamViewer session is encoded with a 1024bit RSA Private/public Key Exchange and 256 Bit AES system. Detailed information about the security of TeamViewer.   Request Help

Setup Outlook with a Department E-mail Account

              Faculty and Staff: StarID@minnstate.edu You may need to repeat step 11 again if it prompts for your login information. If not proceed to step 13 Click Finish Close any open

Dell Hardware Diagnostic Test

Question How do I run diagnostics on my Dell computer?  Overview For Dell computers, open the link: https://www.dell.com/support/article/us/en/19/sln114988/dell-diagnostic-tools-to