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Docking Station Display Issues

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
Overview I am having some docking station issues where the monitor does not display all of the time. How do I fix this? Resolution Make sure that the graphics card is up to date

Using "Call Flip" Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
the call. Desk phone Note: The following steps apply to most desk phones supported by Zoom Phone. For more information, visit the support site of your phone's manufacturer. Go to the

Zoom: Sign In on Chromebook Using University Account

  1. Knowledge Base
  2. Video and Digital Media
  3. Zoom
 NOTE: After 7 attempts, zoom locks your account for 30 minutes. After 30 minutes, the user should be able to try again Select Launch Zoom if it does not open automatically Zoom will now be available to you via the Zoom app   Request Help

D2L Brightspace: Associate Grades with Quizzes

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
to associate the Quiz with a grade item: Edit the Quiz. Add Quiz questions to the quiz first. This assures that the Quiz total points and Grades total points match. Then click the Not in

ISRS gives a side by side configuration error

  1. Knowledge Base
  2. Software and Application Support
Overview This article goes over how to fix the ISRS Side by Side error, which usually occurs when Visual Studio C++ 2005 x86 is not installed Resolution This happens when a computer

Changing Area Code for Zoom Phones

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
first. The call assumes the 507 area code.  If a different area code is routinely called, it can easily be changed. NOTE: if changed, all calls to the main University phones will require dialing 507

Forward Calls Internally on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question How can I forward calls internally on Zoom Phone?  Overview *NOTE: Looking for forwarding to an external number? Please see Forward to External Number on Zoom Phone  Click on

Microsoft Visio/Project - Student Request

  1. Knowledge Base
  2. Software and Application Support
, sign in using your <starid>@go.minnstate.edu and password.  This would be the same login as your email NOTE: This is a service for students only. Click on Activate now as in the picture

D2L Brightspace: Submit an Assignment (Student)

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
a source to upload a file from. Note: My Computer or OneDrive are the most common choices. Follow the prompts to upload the file. If it is a large file it may take a little time to upload fully

Turn Off Focused Inbox and Turn On Clutter

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
.  Focused Inbox is not available in all versions of Outlook, so all e-mail (other than Junk) gets delivered to the Inbox. Clutter is only available for users that have been with MNSU since Clutter came

Map MavDISK or Department Drive On Mac

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. MavDISK
Question How do I map my MavDISK on a mac? Overview This document outlines the steps to setup MavDISK for your Mac. Note: There are several ways to use MavDISK depending on if you are on

Using Call Park

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
mobile app. Make or receive a call. Click or tap More using the in-call controls. Click or tap Park. You will see a notification with the 3-digit retrieval code (preceded by *). You will not

Browser - Clear Cache

  1. Knowledge Base
  2. Software and Application Support
Question Why are things not loading correctly on a webpage in firefox or chrome?  Overview Chrome Paste chrome://settings/clearBrowserData in the address bar Select the Advanced tab

Opening SPSS with MavLABS

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
Question How do I use a MavLABS to access SPSS?   Note: Multi-Factor Authentication is Required to Connect to MavLABS When loggin in, MavLABS requires Microsoft 365 multi-factor

D2L Brightspace: Cannot Edit a Rubric

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
. NOTE: If you remove a rubric from an Assignment or Discussion that has been evaluated/graded already you will delete all of the rubric scores and grades data. Copy the Rubric and Edit it