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Remote Desktop Direct Setup on Windows

  1. Knowledge Base
  2. Network and Communication
loggin in, Remote Desktop Direct requires Microsoft 365 multi-factor authentication using the Microsoft Authenticator app on your mobile device. If your multi-factor authentication settings are

Respondus: Give a Student Special Access in Quizzes to opt out of Respondus

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Note: Current University guidance from the Office of the Provost states, "please provide the following information to your students prior to the beginning of the semester and in your syllabus: Opt-out

Making and Receiving Calls on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
your contact has more than one number, you will see their numbers and the label you set in Google, Office 365, or Exchange. Click a phone number to call it. Clicking Call will call the first phone

How to Connect to MavLABS

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
Question How do I connect to MavLABS? Note: Multi-Factor Authentication is Required to Connect to MavLABS When loggin in, MavLABS requires Microsoft 365 multi-factor authentication using the

D2L Brightspace: Submit a request for third-party software integration

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
coordinate or negotiate license/legal agreement terms Name, Phone and/or Email of Technical Representative who can answer questions about the integration with D2L Documentation

Quick Start Guide for Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
, but you will not be able to call them. If your contact has more than one number, you will see their numbers and the label you set in Google, Office 365, or Exchange. Click a phone number to call

Eduroam Frequently Asked Questions (FAQ)

  1. Knowledge Base
  2. Network and Communication
  3. eduroam
the international research and education community. For more information regarding this service, go to eduroam’s website. eduroam is the preferred Wi-Fi network for personally-owned and system-owned

SMS (Text Messaging) FAQs on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Frequently Asked Questions for Zoom Phone SMS Texting This is intended for Staff and Faculty Accounts Only. This is not for Student Zoom Accounts. *Please note that Minnesota State University

StarID Password Reset

  1. Knowledge Base
  2. Accounts and Access
Registration and Academic Records (Registrar’s Office) Help Desk located on the first floor of the Wigley Administration building for assistance in adding or changing the email address associated with

How to Manage Call Queues

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
  4. Call Queues
Question If I have access to a queue in zoom phone, how can I manage it?   Overview How to change call queue settings Sign in to the Zoom web portal. In the navigation menu, click

University Communication Tools

  1. Knowledge Base
  2. Network and Communication
 Administration  1 in ITS office (ML 3010)  1 in the IT Solutions Center (Wissink Hall 121)  IT Solutions Lexi Poetter Morris Hall  N/A N/A Jen Cucurullo

iOS MavMAIL Setup Native Mail App

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
, text, phone, or push to authenticate in the mobile app. Note:  This method will depend on how you have MFA setup. Select Verify. Verify the permissions and make sure it shows Apple