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MavPRINT Refund Request

Question My print out didn't print properly, what should I do? Overview Create a new Cherwell Incident Record customer's StarID Record the approximate date, time, and location of the

Outlook - Missing Email Messages

Question I can't see all my email messages - I see older ones but not newer email messages. Overview Verify Outlook connectivity Check all folders to see if message went into the wrong

Outlook - Copy Signature File and Quick Parts (Windows)

the Start Menu and use the Search (the icon that looks like a magnifying glass) Type in: c:\users\yourStarID\appdata\roaming\Microsoft\Signatures Copy all of the files in this Signatures folder

D2L Brightspace: Add Personal Pronouns

Question How do I display my personal pronouns in D2L Brightspace? Overview Add your pronouns to D2L Brightspace: Click your Profile Image or Name in the upper right corner.  Click

Windows 10 System Updates

Question How can I check for system updates on my PC? Overview To check for latest system updates in your device follow the following procedures: Click the Gear icon in the Start menu

Locating and Running VPN on Windows

Windows machine, click the up arrow located to the left of your clock in the bottom right hand corner of your screen The circular symbol with a pad lock on it signifies that you are connected. If you do not see the locked padlock, you are not connected   Request Help

Cisco Jabber Client: Quick Start Mac

 to save and close Click the cancel button to revert changes      Jabber Making Calls: Once logged into the Jabber client you will be presented with the following home screen. On the

Cisco Jabber Client: Quick Start PC

     Jabber Making Calls: Once logged into the Jabber client you will be presented with the following home screen. On the left hand side will be three options Clicking on

Customer Requesting a SharePoint site

Overview How does a customer request a SharePoint Site? What information does IT need to create a SharePoint Site? Resolution If a customer would like a SharePoint site, please collect

Cisco Jabber Client: Access Request

Question How do I request access to Cisco Jabber? Overview In order to request this tool a provisioning needs to happen with our telecommunication system. In order to process the request the

D2L Brightspace: Discussion Topics/Forums Not Displaying for Students

Question Why can't my students see discussions forums/topics in D2L? Overview If students report that they cannot see a Discussion Forum or Topic, sometimes this is due to Availability or

Outlook Emails - Delivery Delay

Question Why are some emails being delayed when sending?  Overview ·Safe Links is a Microsoft feature that in part provides scanning and verification of links in email messages. The Pre

User Account for Polleverywhere

Question How can I have a user account for Polleverywhere? Overview There are two types of accounts in Polleverywhere:   1- Teacher/Faculty account: This is the account that can

Outlook - Change Your Default Address Book

Question How do I change my default address book?  Overview NOTE: This solution only works for Windows. This functionality in Outlook on a Mac is not available currently Change

D2L Brightspace: Randomize Quiz Questions Using Question Pools

Question How do I add random questions in my D2L Brightspace course quizzes? How can I give each student a unique, randomized quiz? Overview On the Manage Quizzes page, click on the title