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Question My print out didn't print properly, what should I do? Overview Create a new Cherwell Incident Record customer's StarID Record the approximate date, time, and location of the

Question I can't see all my email messages - I see older ones but not newer email messages. Overview Verify Outlook connectivity Check all folders to see if message went into the wrong

the Start Menu and use the Search (the icon that looks like a magnifying glass) Type in: c:\users\yourStarID\appdata\roaming\Microsoft\Signatures Copy all of the files in this Signatures folder

Question How do I display my personal pronouns in D2L Brightspace? Overview Add your pronouns to D2L Brightspace: Click your Profile Image or Name in the upper right corner.  Click

Question How can I check for system updates on my PC? Overview To check for latest system updates in your device follow the following procedures: Click the Gear icon in the Start menu

Windows machine, click the up arrow located to the left of your clock in the bottom right hand corner of your screen The circular symbol with a pad lock on it signifies that you are connected. If you do not see the locked padlock, you are not connected   Request Help

 to save and close Click the cancel button to revert changes      Jabber Making Calls: Once logged into the Jabber client you will be presented with the following home screen. On the

     Jabber Making Calls: Once logged into the Jabber client you will be presented with the following home screen. On the left hand side will be three options Clicking on

Overview How does a customer request a SharePoint Site? What information does IT need to create a SharePoint Site? Resolution If a customer would like a SharePoint site, please collect

Question How do I request access to Cisco Jabber? Overview In order to request this tool a provisioning needs to happen with our telecommunication system. In order to process the request the

Question Why can't my students see discussions forums/topics in D2L? Overview If students report that they cannot see a Discussion Forum or Topic, sometimes this is due to Availability or

Question Why are some emails being delayed when sending?  Overview ·Safe Links is a Microsoft feature that in part provides scanning and verification of links in email messages. The Pre

Question How can I have a user account for Polleverywhere? Overview There are two types of accounts in Polleverywhere:   1- Teacher/Faculty account: This is the account that can

Question How do I change my default address book?  Overview NOTE: This solution only works for Windows. This functionality in Outlook on a Mac is not available currently Change

Question How do I add random questions in my D2L Brightspace course quizzes? How can I give each student a unique, randomized quiz? Overview On the Manage Quizzes page, click on the title