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Find Media Access Control (MAC) address on PC

  1. Knowledge Base
  2. Network and Communication
Question How do I find my MAC or physical address of my Network card on a PC from the command line in Windows 10? Overview Right-click the Windows button  in the lower left corner

How to Use Traka Keybank

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
bullet Close the cabinet door If you do not close the door with-in 40 seconds an alarm raised   Returning rings Present your MavCARD to the reader. You will hear a click and the

Adding a Network Printer to a Mac Computer

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
Scanners. Unlock the window by clicking the pad lock icon in the bottom left hand corner and enter an admin username and password. Once the Printer and Scanner window is unlocked click the + icon

How to Print to PDF File on Windows

  1. Knowledge Base
  2. Software and Application Support
copy on your computer than printing it. The procedure is similar on Mac devices.    Open the document to be printed. Click File in the upper left corner of the window and then select Print

Outlook General Troubleshooting

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
) Locate the file that is ending in .ost Right click and rename the file to .old Open Outlook and check if the issue is resolved If issue persist, please follow steps from Microsoft’s Outlook For

Outlook Cached Mode On and Off

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question I am unable to receive or view any emails in Outlook. In the bottom right hand corner it says not connected to MNSU. I am using Windows 10 with Outlook, what can I do? Overview You

Slow Speed Using VPN

  1. Knowledge Base
  2. Network and Communication
  3. VPN
internet ... Question How can I check the speed of my Internet? Overview Typically, slow VPN performance is caused by the customer's slow Internet connection. A minimum of 12 Mbps Internet connection is

Troubleshooting WorkMSU.rdp connection

  1. Knowledge Base
  2. Software and Application Support
This is caused when the customer uses the built-in remote desktop already installed on a computer instead of using the downloaded WorkMSU.rdp program. If the user sees the above message, follow

Turnitin: Submit a file to Turnitin.com on behalf of a student

  1. Knowledge Base
  2. Teaching and Learning
steps to create a class and assignment in Turnitin.com. Navigate to https://www.turnitin.com and sign in. Assure you are on the Instructor tools tab. From the Assignment page, Click More

Outlook Emails - Delivery Delay

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question Why are some emails being delayed when sending?  Overview ·Safe Links is a Microsoft feature that in part provides scanning and verification of links in email messages. The Pre

D2L Brightspace: Discussion Topics/Forums Not Displaying for Students

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question Why can't my students see discussions forums/topics in D2L? Overview If students report that they cannot see a Discussion Forum or Topic, sometimes this is due to Availability or

D2L Brightspace: About Assignments

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question How to I upload Assignments on to D2L Brightspace? How do I provide Video and Audio feedback on assignments?  How do I allow Students to see the Turnitin Similarity results in Assignments

Outlook - Import Outlook OST or Archive on Mac

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Mac Archive.olm file then click Import Once your mail items have been imported, they will be available at the bottom of the left-hand column in Microsoft Outlook under the On My Computer section

Zoom App Not Updating

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question My Zoom app is on an old version, how do I update it? My zoom app says it is up-to-date but it is not, how can I fix this?  Overview This article is intended for State Assets only

Disabling SMS (Text Messages) on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
number. *Please note that Minnesota State University Mankato is currently in the process of transitioning all employees from the Cisco phone system to the Zoom phone service. This article applies