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Multi-Factor Authentication - New Android Phone

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. MFA
Question How do I set up MFA on an android?  Overview On your Android smartphone, navigate to the Google Play Store App In the search bar, type Microsoft Authenticator Click Install

Share an Outlook Calendar With Someone

  1. Knowledge Base
  2. Software and Application Support
calendar.  If they have questions on how to access your calendar, please provide them with the knowledge article.

Microsoft Teams - How to Create a Team

  1. Knowledge Base
  2. Software and Application Support
Question How can I create a Microsoft Team? Overview Note:  Microsoft Teams can only be created by employees (staff, faculty, & teaching graduate assistants.)    Teaching Graduate

Outlook - Share Your Calendar/Mailbox

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I let someone else view my calendar? Overview Questions related to article here With Microsoft Outlook open, go to the menu bar at the top of the screen and choose

Mouse Isn't Clicking Correctly in MavAPPS

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
Question Why can't I click anything when MavAPPS launches the application?  SPSS opens in MavAPPS, but when I use the mouse it won't click on anything, what is the problem? Overview Multiple

Respondus: Monitor Known Issue with Facial Recognition and Masks

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
quiz ... Question How do I turn off the 'facial recognition requirement' feature in Respondus Monitor?   Overview There is a known issue with Respondus Monitor while taking Quizzes in D2L

Set Up Speed Dials or Busy Lamp Fields (BLF) on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question How can I set up speed dials or Busy Lamp Fields on Zoom Phone?  Overview *Note: Please be aware speed dials and Busy Lamp Fields only work on physical desk phones and are not

Change Multi-Factor Authentication to Microsoft Authenticator App

  1. Knowledge Base
  2. Accounts and Access
Question How do I change my multi-factor authentication method to the Microsoft Authenticator app? Overview What is Microsoft Authenticator? Microsoft Authenticator is an app available on

What is ManageEngine?

  1. Knowledge Base
  2. Software and Application Support
Question What is MangeEngine Patch Management Plus and what do I do with these notifications? Overview ManageEngine Patch Manager Plus is the patch management system for all University Asset

In-Call Functions & Features on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question How can I get familiar with how to transfer, hold or record a call?  Overview In-Call Functions and Features Mute/Unmute: Mute or unmute your mic.Keypad: Display a dial pad to

Enroll New iPhone in Multi-Factor Authentication

  1. Knowledge Base
  2. Email, Calendar, and Storage
Question I received or bought a new iPhone. How do I setup multi-factor authentication with it? Overview Steps below to enroll your iPhone in MFA On your iPhone, navigate to the App

D2L Brightspace: About Merged Courses

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question What is a grouped D2L Brightspace course? Why might I combine sections together into one course? Overview There are two ways courses can be created in D2L Brightspace

MavPRINT Mobile Printing

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
  3. MavPRINT
Question How do I print in from a browser on my laptop, tablet, or phone? Where is the MavPRINT mobile website? Overview How do I print from my Laptop? Login to the MavPRINT

D2L Brightspace: Import Grades to eServices for Final Grade Posting

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question How do I post my grades from D2L Brightspace directly to eServices? Overview Faculty have the option of importing final grades from D2L Brightspace for final official grade posting

ImageNow/Perceptive Content - Settings

  1. Knowledge Base
  2. IT Professional Services
Question What are the settings for ImageNow/Perceptive Content?  Overview Minnesota State University, Mankato uses the Perceptive Content software product to image, organize, and track