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Customer Request for Surplus Pickup From Their Office

  1. Knowledge Base
  2. IT Professional Services
houses a hard drive. Examples may include things such as: PC/Mac Desktop, Tablet, Laptop, Phone, or external hard drive. Facilities surplus will be responsible for picking up any monitors, keyboards

Windows 10 System Updates

  1. Knowledge Base
  2. Software and Application Support
  3. Adobe
this process more than once to Install all updates Check online for updates from Microsoft Update under Check for updates Download and run Dell Support Assist If you have any issues, please call IT Solutions x6654   Request Help

Outlook - Change Your Default Address Book

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I change my default address book?  Overview NOTE: This solution only works for Windows. This functionality in Outlook on a Mac is not available currently Change

Troubleshooting WorkMSU.rdp connection

  1. Knowledge Base
  2. Software and Application Support
Question WorkMSU isn't working, how do I fix the issue? Overview If a user encounters issues when attempting to use WorkMSU, see troubleshooting below:   Connection Was Denied Error

Remote Assistance Teamviewer

  1. Knowledge Base
  2. Software and Application Support
Question How do I use remote assistance? What is TeamViewer? How do I download TeamViewer? Overview TeamViewer is the software we use to remotely connect to your PC to help solve tech issues

Connect to VIA Wireless in a Classroom

  1. Knowledge Base
  2. Teaching and Learning
Question How do I present wirelessly in classrooms Overview Prerequisites Before beginning, be sure you’ve downloaded the Kramer VIA app and installed it on your device. Mac

Mouse Isn't Clicking Correctly in MavAPPS

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
.  Click on the start button in the lower left corner. Scroll down and locate the Citrix Workspace app. Click on Citrix Workspace app. Try launching your MavAPP that you were having issues with and see if it works. Request Help

Respondus Monitor or Respondus LockDown Browser not launching for students in D2L Brightspace

  1. Knowledge Base
  2. Software and Application Support
LockDown Browser. Follow the prompts to log into LockDown Browser. Look for the "Fix it" button and click it to re-enable the LockDown Browser.   Learn more about common issues and fixes for

Share a File Publicly Using OneDrive

  1. Knowledge Base
  2. Email, Calendar, and Storage
(Control-C on a windows machine; Command-C on a mac) and send it to the person you want to share Or you can simply click the share to share via email if you know person’s email. You can change the permission level as described above Request Help

Windows Printer Installation Verification

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
have them add you to the appropriate printer group   NOTE: If at any point you experience issues, please contact the Solution Center   Request Help

Create an Outlook Email Contact Group from an Email Message

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
list of members for your contact group.   Click Save & Close. Using Outlook on a Mac Open an email that was sent to the people you want to include in the contact group. In the

How to Use Traka Keybank

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
rings from You will hear a click when it is in the proper position Close the cabinet door If you do not close the door with-in 40 seconds an alarm raised   Trouble Shooting Issues Check

Outlook Errors Profile Removal

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question What can I do if my Outlook profile is corrupted or having issues?  Overview The following steps will guide you through removing your Outlook profile which should fix any of these

FlexSync Classroom: Join Meeting Without Audio

  1. Knowledge Base
  2. Teaching and Learning
  3. FlexSync
, or control Breakout Rooms. When doing this be sure to join the meeting without joining audio, so you do not create feedback or echo issues. Some people try to stop the feedback loop by muting the

MavPRINT Mobile Printing

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
  3. MavPRINT
Overview How do I print in from a browser on my laptop, tablet, or phone? Where is the MavPRINT mobile website? Resolution How do I print from my Laptop? From a PC or Mac Laptop