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Respondus: LockDown Browser and Respondus Monitor Guide (Students)

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question What is Respondus LockDown Browser? What is Respondus Monitor? How do I use it during my exams? What are common issues and how do I fix them? Overview LockDown Browser is a special

D2L Brightspace: Update Email Signature

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question I get an error message when trying to update my email signature. How do I change the email signature that is sent out in D2L Brightspace? Overview There is a known issue that causes

MavAPPS for Chromebook

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
Client. Installing and Running the Cisco VPN for Windows Installing and Running the Cisco VPN for Mac Navigate to the Google Play store and search Citirix Workspace. Install Citirix

Shared Mailboxes Setup

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
based MavMAIL (OWA) - Method 2 Outlook 2013 and newer (Windows) Outlook 2016 and newer (Mac) Method 1:  Direct Access Web Based MavMAIL (OWA) This will let you directly access the mailbox

Troubleshooting WorkMSU.rdp connection

  1. Knowledge Base
  2. Software and Application Support
Question WorkMSU isn't working, how do I fix the issue? Overview If a user encounters issues when attempting to use WorkMSU, see troubleshooting below:   Connection Was Denied Error

Outlook - Change Your Default Address Book

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I change my default address book?  Overview NOTE: This solution only works for Windows. This functionality in Outlook on a Mac is not available currently Change

MavAPPS has no apps or showing old app

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
 articles for Windows, Mac, or Chromebook to find out how to open the application if you don't know how. Click on the gear icon in the upper right corner. Select Refresh Apps

Connecting to eduroam with Windows 10/11

  1. Knowledge Base
  2. Network and Communication
  3. eduroam
 password will not require any Wi-Fi related updates on your Mac.   See other articles: KB 23153 Resolving issues with Wi-Fi Connectivity in Academic Buildings. KB 368 eduroam Frequently Asked Questions (FAQ)

Warranty Help for Apple, Dell, Microsoft, and Consumer Priority Service

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
Question I have Warranty for my computer and it does not work properly. I would like to talk with my manufacturer about repairing my computer by helping me resolve the issue.    Also, I may

Kearney International Center (KIC) Portal

  1. Knowledge Base
  2. Accounts and Access
/TDClient/30/Portal/KB/ArticleDet?ID=237 2. Set up MFA https://services.mnsu.edu/TDClient/30/Portal/KB/ArticleDet?ID=114 3. If students are having issues with MFA they can request an MFA reset https

Windows 10 System Updates

  1. Knowledge Base
  2. Software and Application Support
  3. Adobe
this process more than once to Install all updates Check online for updates from Microsoft Update under Check for updates Download and run Dell Support Assist If you have any issues, please call IT Solutions x6654   Request Help

Mouse Isn't Clicking Correctly in MavAPPS

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
featur in the latest version of Citrix Workspace.  Due to this if you have multiple monitors and different screen resolution and DPI/Scaling settings you will have some issues with being able to click

How to Print to PDF File on Windows

  1. Knowledge Base
  2. Software and Application Support
copy on your computer than printing it. The procedure is similar on Mac devices.    Open the document to be printed. Click File in the upper left corner of the window and then select Print

Log into the Mav Life App as a Current Student or Employee

  1. Knowledge Base
  2. Software and Application Support
and conditions of the app    Troubleshooting Tips:  Forgot Password: If you forget your password, go to starid.mnsu.edu to reset your StarID password.  Account Issues: If

FlexSync Classroom: Join Meeting Without Audio

  1. Knowledge Base
  2. Teaching and Learning
  3. FlexSync
, or control Breakout Rooms. When doing this be sure to join the meeting without joining audio, so you do not create feedback or echo issues. Some people try to stop the feedback loop by muting the