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University Communication Tools

A a comprehensive guide of resources to help University faculty and staff best communicate messages to their audience about emergencies, news, events, or other announcements. ... Question How do I communicate campus-wide messages? How do I share information with the campus audiences? What communications tools are available for marketing campaigns? Quick links

How to Manage Call Queues

Zoom Phone allows admins to manage their call queues by adding or removing members, modifying hours, holiday hours, overflow options, and automatic recording. ... Shared Line Group User Zoom Room Common Area Phone Auto Receptionist Call Queue: Route to another call queue. Shared Line Group External Contact: If the account has a

Customer Requesting a SharePoint site

sharepoint ... Overview How does a customer request a SharePoint Site? What information does IT need to create a SharePoint Site? Resolution If a customer would like a SharePoint site, please collect

D2L Brightspace: Copy Select Course Components from one Course to Another

items only With either selection, assure the box is checked next to Include Associated Course Files. Click the Continue button. If you selected Select individual items to copy

Shared Mailboxes and Distribution Lists

shared-mailbox ... help you choose which is the right option for you.   Shared Mailbox A Shared Mailbox is a separate mailbox that users can be given access to. This mailbox has its own Inbox, Drafts, Sent

Forward to External Phone Number on Zoom Phone

Use this article to set up call forwarding to an external number from the Zoom Portal or Yealink desk phone. ... . Some countries share the same country code, but appear has separate entries in the drop-down menu. Phone Number: Enter the area code and phone number of the external number.  Description

Outlook - Import Outlook Signature File and Quick Parts (Windows)

c:\users\yourStarID\APPDATA\Roaming\Microsoft\Signatures 6. Paste all the backed-up files into the Signatures folder   Do the same for the Templates folder if you copied this folder for your Quick Parts. Request Help

Using Call Park

Call park allows phone users to place a call on hold and let another phone user resume the call from any phone or Zoom client. After parking a call, Zoom Phone generates a retrieval code. Any other phone user can use the retrieval code to resume the call. ... call. How to resume a parked call After a call is parked, any phone user with the retrieval code can follow these steps to resume the call. Note: The device or client using the retrieval code

Slow Speed Using VPN

recommended.   Check this by doing a network speed test or Network speed should be more than 12 Mbps An alternative method is to use WorkMSU

Turnitin: Submit a file to on behalf of a student

Question How to submit a file to on behalf of a student? How do I submit a file to Turnitin outside of D2L Brightspace Assignments? Overview First, assure you've completed the

Zoom: Sign In on Chromebook Using University Account

Question How do I use Zoom from a Chromebook? Overview Signing into and using Zoom: Zoom meetings can be accessed directly from a Zoom meeting invitation that has been sent to you

Forward\Share Voicemail Zoom Phone

Quickly share or forward voicemail messages with Zoom Phone. ... share ... Question How can I forward or share a voicemail message on Zoom phone?  Overview If you want to forward or share a voicemail to someone that has already been ported over to Zoom Phone

Zoom: Sign In on iPhone or Android Using University Account

Question How do I sign into the Zoom app on iPhone using my University Zoom account?  Overview Download the ZOOM app from the Apple App Store or Download the ZOOM app from the Google Play

D2L Brightspace: Create a Quiz using the Question Library

Question How do I create a D2L Brightspace Quiz using the Question Library?  Overview To create a D2L Brightspace Quiz using the Question Library: Navigate to the Assessments tab and

Controlling Desk Phone (Yealink) Calls Using The Zoom App

Call Control replaces Cisco Attendant Console to be able to control the same call from a desk phone and/or the Zoom app simultaneously. This can be very helpful for managing calls most conveniently ... zoom-app ... Question Is there a way to use the Yealink phone and control the call using the Zoom app to record, hold or transfer a call? Instructions The Zoom App and Yealink phone can be linked