Updating Multi-Factor Authentication when Smart Phone is Lost

FAQ

I lost my smart phone. How do I verify my sign-in?

Updating Multi-Factor Authentication when Smart Phone is Lost

  1. Sign-in to MavMAIL
  2. On the Approve sign in request screen, click Sign in another way
  1. Choose one of the other steps to Verify your identity 
    1. If there are no other options, please contact IT Solutions Center at 507-389-6654
  1. Contact your cell phone carrier (Verizon, AT&T, T-Mobile, Sprint,etc.) to notify them of the lost phone 
  1. If you have University data stored on your smart phone, or this is a university phone, contact the IT Solutions Center to have the University data wiped from your smart phone 
  1. Setup your additional security verification options following the steps in these help articles:
    1. Android 
    2. iOS

      7.  To change authentication method, please go here: https://account.activedirectory.windowsazure.com/Proofup.aspx

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Related Services / Offerings (2)

Multi-Factor Authentication
Multi-factor authentication is a security tool that requires multiple forms of verification before granting access to an account.
User Account Management
• StarID Account Management • Multi-factor authentication • incorrect or duplicate StarID