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Cisco Jabber Client: Individual Setup

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Cisco Jabber
individual’s Jabber client for both the Mac and PC platform are below:   NOTE: Login is StarID@mnsu.edu and StarID password not a PIN   The instructions below are for an individual

Manually freeze/thaw machines in Deep Freeze

  1. Knowledge Base
Overview How do I thaw a Deep Freeze machine?  What are the keyboard commands to thaw or freeze a Deep Freeze machine. Resolution Windows Log into the Windows. Press Ctrl, Alt

Connecting to eduroam with Windows 10

  1. Knowledge Base
  2. Network and Communication
  3. eduroam
.   See other articles: KCS 23153 Resolving issues with Wi-Fo Connectivity in Academic Buildings. KCS 22990 eduroam Frequently Asked Questions (FAQ)

Cisco Jabber Client: Installation

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Cisco Jabber
Question How do I install jabber? Overview Installing Cisco Jabber Client: There is a separate process for both Mac and PC platforms. To install Jabber, you will need to make sure the

Malware Removal - Personal Devices

  1. Knowledge Base
  2. Software and Application Support
://www.malwarebytes.org/mwb-download/ Click on Download Free under For Windows or For Mac if you are using a Mac Select personal or work computer To begin the setup, click

Respondus LockDown Student Browser

  1. Knowledge Base
  2. Software and Application Support
): Windows: 11,10, 8, 7 Mac: OS X 10.12 or higher Web Browser (Windows) or Safari (Mac) must function properly on the computer Adobe Flash Player Web camera (internal or external) & microphone A

MavAccess

  1. Knowledge Base
  2. Accounts and Access
Question What is MavAccess? Overview MavAccess is an online accommodations system that is used by Accessibility Resources. Issues with students inability to login to this resources should be referred to Accessibility Resources.

Microsoft Teams - Quit or Sign Out

  1. Knowledge Base
  2. Software and Application Support
Overview How do I close or sign out of Microsoft teams?  Resolution If Teams is not responding or having issues, it may be necessary to close the program. Right click over the Teams

Azure Downloads Fails to Install

  1. Knowledge Base
  2. Software and Application Support
Question What can I do if my Azure download fails? Overview If you are experiencing issues with software downloading through Microsoft Azure Education, please contact Microsoft directly for support on their Plans Support website. Request Help

Adobe Error - You Don't Have Access to Manage Apps

  1. Knowledge Base
  2. Software and Application Support
  3. Adobe
machine. Then follow the steps below.    Navigate to the following location Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ Mac OS: /Library/Application Support/Adobe/OOBE

Cisco Jabber Client: Quick Start PC

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Cisco Jabber
my audio settings, making and receiving calls. Please note that some of the features available in the client for the PC will be different than on a Mac. Features that appear grayed out are not

D2L Brightspace: Recommended Browser

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question What is the recommended browser to use for D2L?  Overview Avoid display issues by using a supported web browser when accessing D2L Brightspace: Mozilla Firefox web browser is

Slow Speed Using VPN

  1. Knowledge Base
  2. Network and Communication
campus   NOTE: Some Mac computers will have slow VPN service if IPV6 is enabled   Request Help

Warranty Help for Apple, Dell, HP, and Consumer Priority Service

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
Question I have Warranty for my computer and it does not work properly. I would like to talk with my manufacturer about repairing my computer by helping me resolve the issue.    Also, I may

Hardware Standards and Recommendations for Students

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
may use specialty software that requires upgraded hardware.    Computer: Windows or Mac laptop or desktop  Operating system: Windows 10 or macOS 10.15 Catalina*  Processor: Intel