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Updating the Zoom App Manually

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Zoom Phones
latest Zoom app from Zoom's website.  Mac Open the Zoom desktop app. At the top of your screen in the toolbar, select zoom.us or Zoom Workplace (6.0.0 and higher). In the drop-down

About Hardware Standards and Recommendations for Students

  1. Knowledge Base
  2. IT Solutions
  3. Hardware - Storage - Printing
Component Recommended Minimum Computer Type Windows or Mac laptop/desktop Windows or Mac laptop/desktop Operating System Windows 11 or macOS

About Kearney International Center (KIC) Portal

  1. Knowledge Base
  2. Other Campus Services
  3. Kearney International Center (KIC) Portal
/TDClient/30/Portal/KB/ArticleDet?ID=237 2. Set up MFA https://services.mnsu.edu/TDClient/30/Portal/KB/ArticleDet?ID=114 1. If students are having issues with MFA they can request an MFA reset https

Removing Outlook Profile to Fix Errors

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Email
  5. Outlook
Question What can I do if my Outlook profile is corrupted or having issues?  Overview The following steps will guide you through removing your Outlook profile which should fix any of these

Updating Device Settings to Fix Verification for Microsoft Not Sending

  1. Knowledge Base
  2. IT Solutions
  3. Accounts and Access
  4. Multi-Factor Authentication (MFA)
Issue Description There is not a verification code being sent to my mobile device in order toauthenticate.​​​​ Possible Causes If you are not receiving your verification code, it’s

Printing to PDF File on Windows

  1. Knowledge Base
  2. IT Solutions
  3. Software and Applications
  4. Microsoft 365
  5. Microsoft 365 (Office)
on your computer than printing it. The procedure is similar on Mac devices.    Open the document to be printed. Click File in the upper left corner of the window and then select Print

Withdrawing From the University

  1. Knowledge Base
  2. Student Services
you leave in good standing. Therefore the following issues should be addressed: If you live in a residence hall, contact the Office of Residential Life and cancel your contract. If you are

Requesting a BitLocker Recovery Key

  1. Knowledge Base
  2. IT Solutions
  3. Hardware - Storage - Printing
Issue Description The computer will not boot up and states a recovery key is needed.  Possible Causes  Hardware changes, Firmware updates Incorrect log in attempts

Testing Diagnostics on Dell Hardware

  1. Knowledge Base
  2. IT Solutions
  3. Hardware - Storage - Printing
-diagnose-and-fix-hardware-problems-on-your-dell-pc--tablet-or-servers?lang=en Turn on the machine and press the F12 key when the Dell icon appears Once the boot menu appears, use the arrow keys to

Fixing an Error when uploading to Assignments or Content in D2L Brightspace

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. D2L Brightspace
  5. Course Materials and Content
common reason a file cannot be uploaded is because the file name contains a special character. Change the file name to resolve the issue: Open the file that you are trying to upload. Locate

Setting Up Remote Assistance with Teamviewer

  1. Knowledge Base
  2. IT Solutions
  3. Network and Connectivity
  4. Remote Desktop Connection
Question How do I use remote assistance? What is TeamViewer? How do I download TeamViewer? Overview TeamViewer is the software we use to remotely connect to your PC to help solve tech issues

Creating and Checking PDFs for Accessibility

  1. Knowledge Base
  2. IT Solutions
  3. Digital Accessibility
PDF Accessibility Use Accessibility Checker Tools Adobe Acrobat Pro: Use the built-in Accessibility Checker in Adobe Acrobat Pro to identify and fix issues. Run the full check and

Connecting to VIA Wireless in a Classroom

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. Classrooms, Labs, & Audiovisual
Question How do I present wirelessly in classrooms Overview Prerequisites Before beginning, be sure you’ve downloaded the Kramer VIA app and installed it on your device. Mac

About Perceptive Content and eForms

  1. Knowledge Base
  2. IT Solutions
  3. Business
  4. Perceptive Content
a form or report an issue Support Employees of Minnesota State University, Mankato, can receive support by contacting IT Solutions. Individuals outside of Minnesota State University, Mankato, can receive support by emailing ImageNowSupport@mnsu.edu.

Reporting Spam in Outlook

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Email
  5. Outlook
Question How do I report a spam or phishing email?  Overview Microsoft Outlook Desktop App (Windows or macOS) There are two ways to report a phishing/spam email in the Microsoft Outlook