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Hardware Standards and Recommendations for Students

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
may use specialty software that requires upgraded hardware.    Computer: Windows or Mac laptop or desktop  Operating system: Windows 10 or macOS 10.15 Catalina*  Processor: Intel

Making and Receiving Calls on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question How do I make and receive calls on my Zoom Phone?  Overview How to make and receive calls on desktop Windows | macOS | Linux Make a call NOTES:     - There is no longer

Connect to VIA Wireless in a Classroom

  1. Knowledge Base
  2. Teaching and Learning
Question How do I present wirelessly in classrooms Overview Prerequisites Before beginning, be sure you’ve downloaded the Kramer VIA app and installed it on your device. Mac

Change Your Name On Zoom

  1. Knowledge Base
  2. Video and Digital Media
  3. Zoom
Clients Sign into the Zoom Desktop Client Zoom: Sign In on Windows with University Account Zoom: Sign In on Mac with University Account Zoom: Sign In on iPhone or Android Using

Share a File Publicly Using OneDrive

  1. Knowledge Base
  2. Email, Calendar, and Storage
(Control-C on a windows machine; Command-C on a mac) and send it to the person you want to share Or you can simply click the share to share via email if you know person’s email. You can change the permission level as described above Request Help

Remote Assistance Teamviewer

  1. Knowledge Base
  2. Software and Application Support
Question How do I use remote assistance? What is TeamViewer? How do I download TeamViewer? Overview TeamViewer is the software we use to remotely connect to your PC to help solve tech issues

How to Enable Zoom Phone App Screen

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question I am troubleshooting a zoom issue and need to be able to share my Zoom App screen while I am screen sharing in a Zoom meeting, how can I do that?    Overview Browse to: https

Downloading Mathematica on a Personal Computer

  1. Knowledge Base
  2. Software and Application Support
Personal Computer Installing Mathematica on macOS for a Personal Computer The MSU, Mankato license of Mathematica can be provided to students and faculty access to a home use program of the

Outlook Errors Profile Removal

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question What can I do if my Outlook profile is corrupted or having issues?  Overview The following steps will guide you through removing your Outlook profile which should fix any of these

Embedding LinkedIn Learning Videos in a D2L Brightspace Course

  1. Knowledge Base
  2. Teaching and Learning
technical issues with using Firefox and Safari for this particular feature. If you wish to use Firefox or Safari, please see the instructions on the Using Firefox or Safari to Embed LinkedIn Learning

D2L Brightspace: Unable to Upload Documents

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question Why can't I upload documents to D2L Assignments? Overview There is a known issue with D2L Brightspace. If a document has a special character, like / or \ in the title, the user will

Create an Outlook Email Contact Group from an Email Message

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
list of members for your contact group.   Click Save & Close. Using Outlook on a Mac Open an email that was sent to the people you want to include in the contact group. In the

D2L Brightspace: Error uploading to Assignments or Content

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
common reason a file cannot be uploaded is because the file name contains a special character. Change the file name to resolve the issue: Open the file that you are trying to upload. Locate

Dell Hardware Diagnostic Test

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
-diagnose-and-fix-hardware-problems-on-your-dell-pc--tablet-or-servers?lang=en Turn on the machine and press the F12 key when the Dell icon appears Once the boot menu appears, use the arrow keys to

Windows Printer Installation Verification

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
have them add you to the appropriate printer group   NOTE: If at any point you experience issues, please contact the Solution Center   Request Help