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Eduroam Frequently Asked Questions (FAQ)
HR. If you continue to have issues, please contact the IT Solutions Center and we will do our best to get your device connected to eduroam.
Is eduroam available in the Residence Communities
Adobe Acrobat is Asking for a Login/Trial Period
Question
What can I do if Adobe is asking for a Login/Trial period?
Overview
Please see Adobe's Website and follow the steps to try to resolve the issue
Request Help
StarID Password Reset
haven’t
Note: If you do not remember your security questions or the answers are failing for the security questions, please contact the IT Solutions Center. Please be ready with a government issued ID
Verification for Microsoft Multi-Factor Authentication Not Sending
its settings.
Possible things to try to resolve the issue:
Restart your mobile device
Restarting your mobile device ends background processes or services that are currently running that
Zoom Web Conferencing Solution
discussion. See More
Mobile Devices App
Zoom is available on mobile devices in addition to the traditional Win/Mac versions. Zoom has covered all major mobile platforms including iPhones
D2L Brightspace: Unable to Upload Documents
Question
Why can't I upload documents to D2L Assignments?
Overview
There is a known issue with D2L Brightspace. If a document has a special character, like / or \ in the title, the user will
Dell Hardware Diagnostic Test
-diagnose-and-fix-hardware-problems-on-your-dell-pc--tablet-or-servers?lang=en
Turn on the machine and press the F12 key when the Dell icon appears
Once the boot menu appears, use the arrow keys to
D2L Brightspace: Error uploading to Assignments or Content
common reason a file cannot be uploaded is because the file name contains a special character. Change the file name to resolve the issue:
Open the file that you are trying to upload.
Locate
MavAPPS for Windows
:
Citrix Workspace App (preferred method)
MavAPPS Website
Both methods use Citrix Workspace, but the web method can have a few more issues due to it needing to use some browser add-ons to
D2L Brightspace: Unable to Enable LockDown Browser
typically due to a nullor an empty value in the Submissions View Message field. This is a sporadic issue and might occur after a course copy.
The quickest way to resolve the problem is to enter some text
How to Forward a Cisco Desk Phone to a University-Provided Cell Phone
Question
How do I forward my desk phone calls to my university issued cell phone?
Overview
For employees that wish to forward their desk phone to their university-provided cell phone
D2L Brightspace: Set-up the bookstore First Day® links in your course
. Students also need publisher link(s) to access their course content through that publisher if you are using material from Cengage, McGraw Hill, and others.
Fix a Known Issue: No materials
D2L Brightspace: Cannot Edit a Rubric
will become locked. This means you cannot edit the Rubric.
To solve this issue you copy the rubric, edit it, and then associate the edited Rubric to a new* Assignments folder or Discussion topic
Accessing ISRS on University Owned Machine
Question
How do I access ISRS on my MNSU computer?
Overview
These instructions presume you are accessing ISRS on a machine from which you have previously used to access ISRS on campus
Report Office 365 Spam
Report Message button.
Select the appropriate category for the message (Junk or Phishing).
Microsoft Outlook for macOS
There are two ways to report a phishing/spam email in