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Updating the Zoom App Manually
latest Zoom app from Zoom's website.
Mac
Open the Zoom desktop app.
At the top of your screen in the toolbar, select zoom.us or Zoom Workplace (6.0.0 and higher).
In the drop-down
About Hardware Standards and Recommendations for Students
Component
Recommended
Minimum
Computer Type
Windows or Mac laptop/desktop
Windows or Mac laptop/desktop
Operating System
Windows 11 or macOS
About Kearney International Center (KIC) Portal
/TDClient/30/Portal/KB/ArticleDet?ID=237
2. Set up MFA https://services.mnsu.edu/TDClient/30/Portal/KB/ArticleDet?ID=114
1. If students are having issues with MFA they can request an MFA reset https
Removing Outlook Profile to Fix Errors
Question
What can I do if my Outlook profile is corrupted or having issues?
Overview
The following steps will guide you through removing your Outlook profile which should fix any of these
Updating Device Settings to Fix Verification for Microsoft Not Sending
Issue Description
There is not a verification code being sent to my mobile device in order toauthenticate.
Possible Causes
If you are not receiving your verification code, it’s
Printing to PDF File on Windows
on your computer than printing it. The procedure is similar on Mac devices.
Open the document to be printed.
Click File in the upper left corner of the window and then select Print
Withdrawing From the University
you leave in good standing. Therefore the following issues should be addressed:
If you live in a residence hall, contact the Office of Residential Life and cancel your contract.
If you are
Requesting a BitLocker Recovery Key
Issue Description
The computer will not boot up and states a recovery key is needed.
Possible Causes
Hardware changes,
Firmware updates
Incorrect log in attempts
Testing Diagnostics on Dell Hardware
-diagnose-and-fix-hardware-problems-on-your-dell-pc--tablet-or-servers?lang=en
Turn on the machine and press the F12 key when the Dell icon appears
Once the boot menu appears, use the arrow keys to
Fixing an Error when uploading to Assignments or Content in D2L Brightspace
common reason a file cannot be uploaded is because the file name contains a special character. Change the file name to resolve the issue:
Open the file that you are trying to upload.
Locate
Setting Up Remote Assistance with Teamviewer
Question
How do I use remote assistance? What is TeamViewer? How do I download TeamViewer?
Overview
TeamViewer is the software we use to remotely connect to your PC to help solve tech issues
Creating and Checking PDFs for Accessibility
PDF Accessibility
Use Accessibility Checker Tools
Adobe Acrobat Pro: Use the built-in Accessibility Checker in Adobe Acrobat Pro to identify and fix issues. Run the full check and
Connecting to VIA Wireless in a Classroom
Question
How do I present wirelessly in classrooms
Overview
Prerequisites
Before beginning, be sure you’ve downloaded the Kramer VIA app and installed it on your device.
Mac
About Perceptive Content and eForms
a form or report an issue
Support
Employees of Minnesota State University, Mankato, can receive support by contacting IT Solutions.
Individuals outside of Minnesota State University, Mankato, can receive support by emailing ImageNowSupport@mnsu.edu.
Reporting Spam in Outlook
Question
How do I report a spam or phishing email?
Overview
Microsoft Outlook Desktop App (Windows or macOS)
There are two ways to report a phishing/spam email in the Microsoft Outlook