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Adobe Creative Suite and Imaging
popular creative suite applications into the University asset imaging process. That means that every asset tagged machine that leaves IT Solutions whether it be a newly purchased machine, or a re
Respondus: Enable Respondus LockDown Browser
Question
How do I set-up LockDown Browser? How do I add Respondus to Quizzes in D2L Brightspace?
Overview
Respondus LockDown Browser is a custom browser that locks down the testing
Shared Mailboxes and Distribution Lists
help you choose which is the right option for you.
Shared Mailbox
A Shared Mailbox is a separate mailbox that users can be given access to. This mailbox has its own Inbox, Drafts, Sent
Malware Removal - Personal Devices
your device, please Contact IT Solutions.
To download Malwarebytes for your personal device, follow the steps below.
Installation and Usage
Download the Malwarebytes free download from http
Outlook - Import Outlook OST or Archive on Mac
Mac Archive.olm file then click Import
Once your mail items have been imported, they will be available at the bottom of the left-hand column in Microsoft Outlook under the On My Computer section
Zoom App Not Updating
Question
My Zoom app is on an old version, how do I update it? My zoom app says it is up-to-date but it is not, how can I fix this?
Overview
This article is intended for State Assets only
Disabling SMS (Text Messages) on Zoom Phone
number.
*Please note that Minnesota State University Mankato is currently in the process of transitioning all employees from the Cisco phone system to the Zoom phone service. This article applies
Outlook - Export OST or Archive on Mac
. Please do not interrupt the process. The file it creates may be larger than 1GB in size. Our test case created a 2.68GB file and it took roughly ten minutes to complete. Your results may vary.
Request Help
Zoom Phone - Call Queue Notifications
, mobile app, and desk phones. This setting also syncs with the identical desktop client and mobile app setting.
Sign in to the Zoom web portal.
In the navigation menu, click Phone System
D2L Brightspace: Error uploading to Assignments or Content
Overview
When I am trying to upload into Content or an Assignments folder I am getting an error that says, "Oops there was a problem." What can I do to upload my file?
Resolution
The most
Verify that I am connected to the Always on VPN
Question
How do I know if I am connected to the Always on VPN?
Overview
There are a few ways to view this, but this is probably the easiest method:
In the notification area down near
Change Default Ringtone on Zoom Phone
This article is intended for faculty and staff to change the default ringtone on your University Zoom Phone App ... devices:
Zoom Desktop or Laptop App
To change the default ringtone on your Zoom Phone through the Zoom app, follow the steps below:
Click on your profile on the upper right-hand side in the
D2L Brightspace: Adding Feedback to Quizzes when Grading
Question
How do I add in individual feedback to students on quiz questions? When grading Quizzes, can I add feedback for a specific student?
Overview
You can provide overall feedback
D2L Brightspace: Export grades to spreadsheet
Assessment menu.
Click Grades from the menu
Select the Enter Grades tab.
Click the Export button.
Select All Users in the ‘Export All Grade Items for’ menu. Click Apply.
Check the box next to
Change Your Name On Zoom
Question
How can I change my name on Zoom?
Overview
You can rename yourself on the Zoom clients and your account profile in Zoom to keep your name up to date across the platform.
Change