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Find Media Access Control (MAC) address on PC
descriptions similar to Microsoft Wi-Fi Direct Virtual Adapter or WAN Miniport.
To copy to all of this information to the clipboard, type ipconfig /all | clip. You can also left-click and highlight the text you wish to copy and right-click to copy.
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Office Shared Computer Activation - Computers in Campus Computer Labs
Question
How do I activate Office 365 Pro Plus Shared Computer?
Overview
The steps below will need to be taken by everyone the first time using a computer in a campus computer lab with
Quality Matters D2L Template
Can you give me access to the Quality Matters D2L Template? ... Overview
This article goes over the steps via which one may be given access to Quality Matters D2L Template.
Resolution
Access the course.
Click Edit Course.
Click Import/Export
Outlook General Troubleshooting
Question
Outlook is not updating my emails, how do I resolve this?
Overview
Occasionally, it is necessary to rebuild the cache of an Outlook data file to resolve issues that are happening
Call Blocking on Zoom Phone
Question
I need to block a number that has been spamming me, how can I do that?
Overview
This section covers how to block a call and how to manage blocked calls.
Block a Call
Outlook Cached Mode On and Off
Question
I am unable to receive or view any emails in Outlook. In the bottom right hand corner it says not connected to MNSU. I am using Windows 10 with Outlook, what can I do?
Overview
You
Slow Speed Using VPN
recommended.
Check this by doing a network speed test http://speedtest.net or https://speedof.me/
Network speed should be more than 12 Mbps
An alternative method is to use WorkMSU
Troubleshooting WorkMSU.rdp connection
Question
WorkMSU isn't working, how do I fix the issue?
Overview
If a user encounters issues when attempting to use WorkMSU, see troubleshooting below:
Connection Was Denied Error
Outlook - Copy Signature File and Quick Parts (Windows)
Question
How do I copy my email signature file and quick parts?
Overview
Close Outlook
Because the Signatures folder is a hidden folder, the easiest way to open the folder is to go to
D2L Brightspace: Add Personal Pronouns
Question
How do I display my personal pronouns in D2L Brightspace?
Overview
Add your pronouns to D2L Brightspace:
Click your Profile Image or Name in the upper right corner.
Click
D2L Brightspace: Tag someone in a Discussion using @Mentions
Question
What does the @Mentions feature do? How do I tag someone in a discussion? How can I get notified if someone mentions me in a discussion?
Overview
@Mentions allows you to tag others
Turnitin: Students can't see Turnitin Similarity Report in D2L Brightspace Assignments
Question
I can see the Turnitin Similarity Report in Assignments, but my students can't. How do I allow Students to see the Turnitin results in Assignments?
Overview
To allow students to
Outlook - Missing Email Messages
Question
I can't see all my email messages - I see older ones but not newer email messages.
Overview
Verify Outlook connectivity
Check all folders to see if message went into the wrong
MavConnect Error "Expired Session: Your MavConnect Session has been Expired
. Certain browser versions enforce stricter security in terms of cookies and cross-site scripting, which results in the error above when attempting to log into MavConnect.
See the browser cache clearing document here
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Opening Software Center Windows
logo in the lower left-hand corner of the desktop
Scroll down the list of programs until you see Microsoft Endpoint Manager.
Click to expand the Microsoft Endpoint Manager