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Customize Hold Music for Zoom Phones

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question Can I change the on-hold music on my phone? Overview Employees can upload and choose their own Music on Hold for their Zoom Phone. NOTE: check and ensure that you have permission

D2L Brightspace: Unable to Upload Documents

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
will receive an error message when attempting to upload it to a course offering.   Rename the file without using special characters, and only use numbers and letters for the file title For very

D2L Brightspace: Copy Select Course Components from one Course to Another

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question How do I copy Select Course Components from one course to another? How do I copy one quiz from one of my courses to another? Overview Navigate to the destination course (the

D2L Brightspace: Add video or audio feedback to an Assignments submission

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question How can I provide video or audio feedback on an Assignment submission in D2L Brightspace? Overview There are two options to explore: Kaltura Capture app on your device

Document Conversion

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
Question How do I convert a document to a different file type? Overview We currently have ITS staff available to assist faculty in getting documents converted.  Guidelines to submit a

Browser - Clear Cache

  1. Knowledge Base
  2. Software and Application Support
Question Why are things not loading correctly on a webpage in firefox or chrome?  Overview Chrome Paste chrome://settings/clearBrowserData in the address bar Select the Advanced tab

Opening SPSS with MavLABS

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
Question How do I use a MavLABS to access SPSS?   Note: Multi-Factor Authentication is Required to Connect to MavLABS When loggin in, MavLABS requires Microsoft 365 multi-factor

D2L Brightspace: Upload Documents Directly from OneDrive

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
click Upload Files 6. A pop-up window will appear. Click the OneDrive Files option from the list 7. Click the Sign in to your Office365 account button NOTE: You will see this only

D2L Brightspace: Import a Course Package

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question How can I import a course package from a third party publisher or course components from a .zip file on D2L? Overview Click Course Admin on your course Navbar, then click Import

D2L Brightspace: Find a Student Who Has Disappeared From a Class

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
. You will now see that student's grade book.   How do I view the submissions, quizzes, etc... of a student who has withdrawn from a course? If a student needs access to any files they've

Acceptable Use Policies

  1. Knowledge Base
Question What is acceptable use consist of on MNSU Campus?  Overview The residence hall network is a shared resource designed for student access to the Internet for appropriate academic and

MavPRINT Mobile Printing

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
  3. MavPRINT
Question How do I print in from a browser on my laptop, tablet, or phone? Where is the MavPRINT mobile website? Overview How do I print from my Laptop? Login to the MavPRINT

Descriptive Video Services (DVS)

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
Question How do I get help with Description Video Services (DVS)? Overview We currently have IT Solutions staff available to assist faculty in descriptive video services (DVS) - also known

Remote Desktop Direct Setup on Windows

  1. Knowledge Base
  2. Network and Communication
Question How do I connect to my campus Windows desktop when I'm off campus using a Windows machine? Note: Multi-Factor Authentication is Required to Connect to Remote Desktop Direct When

D2L Brightspace: Share Announcements

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
shows you how to export an Announcement to a .zip file. You can then share the .zip file with others for import in to their courses. To export an Announcement: Click the Course Admin link