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Note: The latest version as of 07/17/2023 is 7.9.0.281 in Software Center! The upgrade to perceptive content has been completed. A quick reminder that there is a client update that needs to be

Question How to Activate StarID With Personal E-mail Address Overview Navigate to https://starid.minnstate.edu/ .       Note: After StarID activation, your credentials should be

Question How do I connect to my campus Windows desktop when I'm off campus using a Windows machine? Note: Multi-Factor Authentication is Required to Connect to Remote Desktop Direct When

, Category and Language. Click the record button to record your voice greeting. Click Add at the bottom right. Call Queue If you are an administrator of a Call Queue, you will follow these

Question What can I do if my Outlook profile is corrupted or having issues?  Overview The following steps will guide you through removing your Outlook profile which should fix any of these

Question How can I change business hours to match the hours that I work, and change how calls are handled after hours? Overview Zoom Phone is set up with default working hours of 7:30am to 5

Question How can I forward my zoom calls to an external phone number?  Overview Follow these steps to customize your call handling settings to forward to an external phone number that isn't

Question Can I recover a voicemail that I deleted?  Overview Unfortunately, you can't recover a voicemail that's been deleted. You will receive an email notification with the voicemail

Question How do I preview thumbnails in ImageNow? Overview From the list of thumbnails left click on the desired one to preview it. The current item on display will be highlighted in blue

Question I am traveling out of the country, how do I ensure international calling on my work phone plan?  Overview Please use the button below to create a request 5-7 days before your

Question What is MangeEngine Patch Management Plus and what do I do with these notifications? Overview ManageEngine Patch Manager Plus is the patch management system for all University Asset

Speed dials and busy lamp fields are available to use on desk phones, you can configure speed dials or busy lamp fields within the Zoom Settings. ... Question How can I set up speed dials or Busy Lamp Fields on Zoom Phone?  Overview *Note: Please be aware speed dials and Busy Lamp Fields only work on physical desk phones and are not

Question How do I change my multi-factor authentication method to the Microsoft Authenticator app? Overview What is Microsoft Authenticator? Microsoft Authenticator is an app available on

Question What is Perceptive Content / ImageNow Direct Print? Overview Direct Print is a feature of Perceptive Content / ImageNow. This feature allows the automatic import of reports that are

Question How do I import Outlook Email Signature for Mac?   Overview Copy all the signature files that you backed up when copying your Signature Files to the following folder: /Users