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Customize Hold Music for Zoom Phones

Question Can I change the on-hold music on my phone? Overview Employees can upload and choose their own Music on Hold for their Zoom Phone. NOTE: check and ensure that you have permission

D2L Brightspace: MavPASS Leader or SCoT Observer Course Access

Question My course is participating in the MavPASS program, how do I get the MavPASS Leader access to my course materials and classlist? I am completing an observation with the Students

D2L Brightspace: Unable to Upload Documents

Question Why can't I upload documents to D2L Assignments? Overview There is a known issue with D2L Brightspace. If a document has a special character, like / or \ in the title, the user will

Adobe Creative Cloud Account Request - Faculty/Staff

Question How do I request access to Adobe Creative Cloud as a faculty, staff or student worker? Overview Adobe Creative Cloud Suite licenses are available on request to all faculty, staff

Map MavDISK or Department Drive on State-Owned Windows Desktops and Laptops

Question How do I map a drive letter to access MavDISK on a Windows PC? Overview Mapping drive letters to MavDISK is state-owned Windows desktop and laptops computers happens automatically

Turnitin: Log in/Access Turnitin.com

Question How can I get a Turnitin.com instructor account? How do I access Turnitin.com outside of D2L Brightspace? Overview If you HAVE previously used Turnitin within a D2L Brightspace

Voicemail PIN Viewing or Reset on Zoom Phone

Question How do I view or reset my Zoom Phone Voicemail PIN? Overview Employees must set a PIN to use a desktop (Yealink) phone, (or dial in) to check and manage voicemail messages. NOTE

How to Identify Spam and Phishing Emails

Question How do I know if an email is spam? Overview Check the email address. If the email has a suspicious looking domain name, it is possible that it is a spam or phishing email

Windows frozen on startup configuring windows

Question What to do when window screen is frozen on Startup Configuration? Overview If you are getting one of the following messages on startup: Preparing to configure Windows. Do not

Remotely Find, Lock, or Erase your Android Device

Question How do I find my lost Android phone? Overview To Remotely Find, Lock or Erase your Android Device Go to android.com/find and sign into your Google Account If you

D2L Brightspace: Copy Select Course Components from one Course to Another

Question How do I copy Select Course Components from one course to another? How do I copy one quiz from one of my courses to another? Overview Navigate to the destination course (the

D2L Brightspace: Create a Holistic Rubric

Question How do I create a Holistic Rubric? Overview Click the Assessments menu in the navbar. Click Rubrics. Click New Rubric. Enter a Name for your rubric. From the Type menu

Controlling Desk Phone (Yealink) Calls Using The Zoom App

Question Is there a way to use the Yealink phone and control the call using the Zoom app to record, hold or transfer a call? Instructions The Zoom App and Yealink phone can be linked

D2L Brightspace: Editing Groups

Question Questions related to article here Overview You can edit group enrollment in the Groups tool. To edit group enrollment: Click the Communication drop down menu on the course

How to Find a Lost iPhone

Question How do I find my lost iPhone? Overview If you lose your iPhone there are two ways you can locate it. One is tracking your phone using iCloud and the other is with an Apple device

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