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Bitlocker Recovery Key
Question
My computer will not boot and says I need a recovery key, what can I do?
Overview
If you see a prompt similar to this, please contact the IT Solutions Center
MNSU Mac Printers
Click the Add button to install the printer on the computer
The newly installed printer should list in the pane with the other installed printers. Any non-network printers can be removed by
VALT 500 error
This is an error that some people have received after changing their starid. A few things that help
https://valt.mnsu.edu
Clearing Browser Cache
Restarting computer
VALT admin checking
Adobe Creative Cloud Account Request - Faculty/Staff
the webpage to install Adobe CC
Open Adobe CC on your computer and login with your Adobe ID. From here, you can download any applications you may need
You can use this account to install Adobe on two separate computers
Request Help
Windows 10 System Updates
Click Update and Security
Click Check for updates. Once that is done, if there are any necessary updates, your computer will automatically install them
You may have to repeat
Troubleshooting WorkMSU.rdp connection
This is caused when the customer uses the built-in remote desktop already installed on a computer instead of using the downloaded WorkMSU.rdp program. If the user sees the above message, follow
Outlook - Import Outlook OST or Archive on Mac
Mac Archive.olm file then click Import
Once your mail items have been imported, they will be available at the bottom of the left-hand column in Microsoft Outlook under the On My Computer section
Cisco Jabber Client: Individual Setup
Note that the sign in process can take a while
After successful sign in the default screen should appear. In the lower right corner check for a Tel:[Ext] and a green computer to verify
Installing Software from Software Center on Windows
Question
How do I install software from Software Center onto my computer? How do I install SPSS on my workstation?
Overview
Open Software Center.
Note: If you have questions on
MavAPPS for Macs
.
More than likely you will be prompted now for your login for your computer to verify it can install. Enter your login and password and click on Install Software.
Note: This is the
ISRS Login Issues
the ISRS/Uniface icon from your desktop - you can drag the icon to the Trash Bin
Reboot your computer. After a reboot the icon will reappear on your Desktop
Attempt to login again
If you
University Communication Tools
Question
How do I communicate campus-wide messages? How do I share information with the campus audiences? What communications tools are available for marketing campaigns?
Quick links
Adobe Asking for Sign-In on Windows PCS Before Opening PDFs
require signing in
There are several ways to do this, here is one efficient method:
Using a PDF file on your computer (not in an email), right mouse click on the file to open the context menu
Respondus LockDown Student Browser
):
Windows: 11,10, 8, 7
Mac: OS X 10.12 or higher
Web Browser (Windows) or Safari (Mac) must function properly on the computer
Adobe Flash Player
Web camera (internal or external) & microphone
A
Issuing a Cell Phone and Other Mobile Computing Devices
Question
How do I get a company issued cell phone?
Overview
Before issuing a cellphone, review the University's cell phone policy and the instructions below. Then fill out the review form