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Requesting Adobe Creative Cloud Account Access for Faculty and Staff
application and log in.
Most University computers already have the Adobe Creative Cloud application installed. If you already have the Adobe Creative Cloud application, skip to step the next
Imaging a Device with Adobe Creative Cloud Installed
Question
What Adobe products come on my new University asset tagged computer I have Photoshop on my computer, will it be there when I get it re-imaged?
Overview
We have built the most
Requesting a BitLocker Recovery Key
Question
My computer will not boot and says I need a recovery key, what can I do?
Overview
If you see a prompt similar to this, please contact the IT Solutions Center
Setting Up Remote Desktop Direct on Windows
Question
How do I connect to my campus Windows desktop when I'm off campus using a Windows machine?
Note: Multi-Factor Authentication is Required to Connect to Remote Desktop Direct
When
Encrypting and Password Protecting a Microsoft 365 Document
Question
How do I password and encrypt an office document?
How do I password protect a Word document?
How do I encrypt a Excel file?
Overview
Open your document and click on File
Signing into Zoom on Mac Using University Account
Question
How do I sign into the Zoom application on Mac computers with my University Zoom Account?
Overview
Install the Zoom application on your Mac computer. (How to Install on Mac
Determining Warranty for Apple, Dell, Microsoft and Consumer Priority Service (CPS)
have a computer being repaired and want to check the status.
Overview
Check your warranty coverage with this information. under the category of device that you have. You may also use this
Removing Malware on Personal Devices
Question
I have malware on my computer, how do I remove it?
Device Applicability
This article applies to:
Personal Devices: Equipment owned and maintained by individual users
Verifying Graphics Card and Drivers Are Up to Date to Solve Docking Station Display Issues
located in the bottom left hand corner of the screen.
Right click Computer and select Manage.
In the Computer Management window, click Device Manager.
Expand Display Adaptors and double click the
About Microsoft Always On VPN
campus for many of the services and systems you are used to connecting to such as MavDISK, logging into your computer after resetting your StarID password, Windows Updates, ISRS, and many others
Updating the Instructor Profile Widget on Course Homepage in D2L Brightspace
automatically added from the course Classlist and each Instructor’s Profile information in D2L Brightspace.
The default information shared is the Instructor’s name and email address. You can also optionally
Setting Up Multi-Factor Authentication (MFA) in Microsoft 365
365 for the first time. Note: A mobile device (smart phone or tablet) and a computer (desktop or laptop) are required for setup.
View Multi-Factor Authentication Setup Video Tutorial
Instructions
Joining Microsoft Teams Meetings
a meeting on a second device
Participating in a meeting
Using video in Teams
Change your video background
Share content
Video: Show your screen during a meeting
Share computer sound
Joining a Meeting Without Audio in a FlexSync Classroom
, then select Leave Computer Audio
If you want your computer to prompt you to join audio each time you join a Zoom meeting so you can decide each meeting whether you want to join audio
Installing Perceptive Content Client
How to install the Perceptive Content client. ... http://my.mnsu.edu/imagenow/help.html Getting Help, use your Star ID to log in and find the client install link).
Login as local Administrator to computer.
Grant "Write" access to the following