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Requesting Adobe Creative Cloud Account Access for Faculty and Staff

  1. Knowledge Base
  2. IT Solutions
  3. Software and Applications
  4. Adobe Creative Cloud
application and log in.  Most University computers already have the Adobe Creative Cloud application installed. If you already have the Adobe Creative Cloud application, skip to step the next

Imaging a Device with Adobe Creative Cloud Installed

  1. Knowledge Base
  2. IT Solutions
  3. Software and Applications
  4. Adobe Creative Cloud
Question What Adobe products come on my new University asset tagged computer  I have Photoshop on my computer, will it be there when I get it re-imaged?       Overview We have built the most

Requesting a BitLocker Recovery Key

  1. Knowledge Base
  2. IT Solutions
  3. Hardware - Storage - Printing
Question My computer will not boot and says I need a recovery key, what can I do?  Overview If you see a prompt similar to this, please contact the IT Solutions Center

Setting Up Remote Desktop Direct on Windows

  1. Knowledge Base
  2. IT Solutions
  3. Network and Connectivity
  4. Remote Desktop Connection
Question How do I connect to my campus Windows desktop when I'm off campus using a Windows machine? Note: Multi-Factor Authentication is Required to Connect to Remote Desktop Direct When

Encrypting and Password Protecting a Microsoft 365 Document

  1. Knowledge Base
  2. IT Solutions
  3. Software and Applications
  4. Microsoft 365
  5. Microsoft 365 (Office)
Question How do I password and encrypt an office document? How do I password protect a Word document? How do I encrypt a Excel file? Overview Open your document and click on File

Signing into Zoom on Mac Using University Account

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Zoom
Question How do I sign into the Zoom application on Mac computers with my University Zoom Account?  Overview Install the Zoom application on your Mac computer. (How to Install on Mac

Determining Warranty for Apple, Dell, Microsoft and Consumer Priority Service (CPS)

  1. Knowledge Base
  2. IT Solutions
  3. Hardware - Storage - Printing
  4. Electronic Repair
have a computer being repaired and want to check the status. Overview Check your warranty coverage with this information. under the category of device that you have.   You may also use this

Removing Malware on Personal Devices

  1. Knowledge Base
  2. IT Solutions
  3. Information Security
  4. Malware and Viruses
Question I have malware on my computer, how do I remove it? Device Applicability This article applies to:  Personal Devices: Equipment owned and maintained by individual users

Verifying Graphics Card and Drivers Are Up to Date to Solve Docking Station Display Issues

  1. Knowledge Base
  2. IT Solutions
  3. Hardware - Storage - Printing
located in the bottom left hand corner of the screen. Right click Computer and select Manage. In the Computer Management window, click Device Manager. Expand Display Adaptors and double click the

About Microsoft Always On VPN

  1. Knowledge Base
  2. IT Solutions
  3. Network and Connectivity
  4. VPN
campus for many of the services and systems you are used to connecting to such as MavDISK, logging into your computer after resetting your StarID password, Windows Updates, ISRS, and many others

Updating the Instructor Profile Widget on Course Homepage in D2L Brightspace

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. D2L Brightspace
  5. Course Settings and Admin
automatically added from the course Classlist and each Instructor’s Profile information in D2L Brightspace.   The default information shared is the Instructor’s name and email address. You can also optionally

Setting Up Multi-Factor Authentication (MFA) in Microsoft 365

  1. Knowledge Base
  2. IT Solutions
  3. Accounts and Access
  4. Multi-Factor Authentication (MFA)
365 for the first time. Note: A mobile device (smart phone or tablet) and a computer (desktop or laptop) are required for setup. View Multi-Factor Authentication Setup Video Tutorial Instructions

Joining Microsoft Teams Meetings

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Microsoft Teams
a meeting on a second device Participating in a meeting Using video in Teams Change your video background Share content Video: Show your screen during a meeting Share computer sound

Joining a Meeting Without Audio in a FlexSync Classroom

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. FlexSync
, then select Leave Computer Audio   If you want your computer to prompt you to join audio each time you join a Zoom meeting so you can decide each meeting whether you want to join audio

Installing Perceptive Content Client

  1. Knowledge Base
  2. IT Solutions
  3. Business
  4. Perceptive Content
How to install the Perceptive Content client. ... http://my.mnsu.edu/imagenow/help.html Getting Help, use your Star ID to log in and find the client install link).  Login as local Administrator to computer. Grant "Write" access to the following