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Receive Call Queue Calls
zoomphone ... Overview
If you are part of a call queue and you want to receive calls for that queue, please opt-in to receive calls by following the directions below.
Resolution
Open the Zoom App
International Phone Plan Request
departure to request international phone plan access.
NOTE: This is for phone carriers only not Zoom Phones.
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FlexSync Classroom: Manage Participants
zoom ... your Zoom Touch Display to unhide the controls, then tap the ellipsis icon
Tap Manage Participants
Tap Mute All to mute all participants
Tap the arrow in the row of
Transfer Active Call Directly to a Voicemail Box
zoomphone ... Question
How can I transfer or forward a call directly to someone's voicemail box?
Overview
Zoom Phone App:
When on an active call, select the Transfer button
Type in the extension
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FlexSync Classroom: Start or Stop Recording
Question
How do I start or stop recording of a meeting in a FlexSync Classroom?
Overview
After joining your meeting, tap the Zoom Touch Display to unhide the controls, then tap the
Wrap-Up Time
zoomphone ... call, toggle out of the queue until you are finished and then toggled back in.
From the Zoom App, go to Profile - Receive Shared Calls - Toggled the queue button off
Once you are done with your wrap-up, you can toggle the queue button back on
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Share Voicemail Inbox Access
zoomphone ... Question
How do I share my voicemail inbox with someone?
How to share your own voicemail inbox
Sign in to the Zoom web portal.
Click Phone.
Click the Settings tab.
Next to
How to Setup and Configure Yealink Sidecar
zoomphone ... kit that is included with the sidecar if not already attached.
Login to Zoom from a web browser.
Go to the Phone tab.
Scroll down to Desk Phone
Click on View or Edit – Manage Key
Go to
D2L Brightspace: Add MediaSpace videos
Zoom automatically transfer to Kaltura MediaSpace for long-term storage.
We recommend adding your MediaSpace class recordings or other MediaSpace videos to your D2L Brightspace course in the
Yealink Desk Phone Installation
zoom-phone ... Question
How do I install (cable) my new Yealink desk phone?
Overview
Your new Yealink Desk Phone phone is now ready to use.
Before your Yealink phone is plugged in, you can use the Zoom
Multi-Factor Authentication (MFA) Overview
Microsoft 365
Microsoft Office Apps
Workday
Zoom
Zoom Phone
Wi-Fi Access
The Fountain
EZ Proxy
(Many others)
COMING SOON: D2L/Brightspace, Media Space, Kaltura, Others
Common problems for two-step verification
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How to Manage Call Queues
Zoom Phone allows admins to manage their call queues by adding or removing members, modifying hours, holiday hours, overflow options, and automatic recording. ... zoom-phone ... Question
If I have access to a queue in zoom phone, how can I manage it?
Overview
How to change call queue settings
Sign in to the Zoom web portal.
In the navigation menu, click
Multi-Factor Authentication - Set up for Phone Voice Call (call-only phones & non-smartphones)
does require a compatible phone.
University employee's Zoom Phones can receive calls and texts using their assigned university telephone number.
Note: If you have an iPhone or Android please use
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