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Receive Call Queue Calls

zoomphone ... Overview If you are part of a call queue and you want to receive calls for that queue, please opt-in to receive calls by following the directions below.  Resolution Open the Zoom App

International Phone Plan Request

departure to request international phone plan access.  NOTE: This is for phone carriers only not Zoom Phones.    Request Help

FlexSync Classroom: Manage Participants

zoom ... your Zoom Touch Display to unhide the controls, then tap the ellipsis icon Tap Manage Participants Tap Mute All to mute all participants Tap the arrow in the row of

Transfer Active Call Directly to a Voicemail Box

zoomphone ... Question How can I transfer or forward a call directly to someone's voicemail box?  Overview Zoom Phone App:  When on an active call, select the Transfer button Type in the extension

Employee Tech Guide

Help for computer issues, software, StarID, Wi-Fi, and more in person or online. IT Solutions Locations 20+ Apps & Software Word, Excel, cloud storage, Photoshop, Zoom, and more.  Software

FlexSync Classroom: Start or Stop Recording

Question How do I start or stop recording of a meeting in a FlexSync Classroom?  Overview After joining your meeting, tap the Zoom Touch Display to unhide the controls, then tap the

Wrap-Up Time

zoomphone ... call, toggle out of the queue until you are finished and then toggled back in.  From the Zoom App, go to Profile - Receive Shared Calls - Toggled the queue button off Once you are done with your wrap-up, you can toggle the queue button back on      Request Help

Share Voicemail Inbox Access

zoomphone ... Question How do I share my voicemail inbox with someone?  How to share your own voicemail inbox Sign in to the Zoom web portal. Click Phone. Click the Settings tab. Next to

How to Setup and Configure Yealink Sidecar

zoomphone ... kit that is included with the sidecar if not already attached. Login to Zoom from a web browser. Go to the Phone tab. Scroll down to Desk Phone Click on View or Edit – Manage Key Go to

D2L Brightspace: Add MediaSpace videos

Zoom automatically transfer to Kaltura MediaSpace for long-term storage. We recommend adding your MediaSpace class recordings or other MediaSpace videos to your D2L Brightspace course in the

Yealink Desk Phone Installation

zoom-phone ... Question How do I install (cable) my new Yealink desk phone?  Overview Your new Yealink Desk Phone phone is now ready to use. Before your Yealink phone is plugged in, you can use the Zoom

Multi-Factor Authentication (MFA) Overview

Microsoft 365 Microsoft Office Apps Workday Zoom Zoom Phone Wi-Fi Access The Fountain EZ Proxy (Many others) COMING SOON:  D2L/Brightspace, Media Space, Kaltura, Others Common problems for two-step verification Request Help

How to Manage Call Queues

Zoom Phone allows admins to manage their call queues by adding or removing members, modifying hours, holiday hours, overflow options, and automatic recording. ... zoom-phone ... Question If I have access to a queue in zoom phone, how can I manage it?   Overview How to change call queue settings Sign in to the Zoom web portal. In the navigation menu, click

Multi-Factor Authentication - Set up for Phone Voice Call (call-only phones & non-smartphones)

does require a compatible phone. University employee's Zoom Phones can receive calls and texts using their assigned university telephone number. Note: If you have an iPhone or Android please use

Student Tech Guide

Word, Excel, cloud storage, Photoshop, Zoom, and more.  Software & Application Directory Free Tech Support Help for computer issues, software, StarID, Wi-Fi, and more in person or online